My list serves a membership whose cross-section could be described as "casual" residential computer users that won't pay close attention to written instructions and have little patience when learning technology that is new to them.
Very frequently, they'll receive their new member acknowledgement letter and they'll attempt to do their first post by simply replying to it... which sends something to [EMAIL PROTECTED] Then they take offense over the resulting confusion and they won't use it again. I am aware that it is possible to send a customizable autoresponder for mail received on the -request queue. The trouble with that is that I, as administrator, won't learn about the incident so I don't have opportunity to do some damage control and take the edge off of any offense the new user may take, and explain more to the new user on a personal basis. So... my thought is to put a Reply-To header in the welcome letter that simply refers to my own email. That way, if they make the mistake of replying to the welcome letter I can catch it and handle as I see fit. Can you tell me where to look in the code to make this change, that is, put a Reply-To header in the welcome letter. ------------------------------------------------------ Mailman-Users mailing list Mailman-Users@python.org http://mail.python.org/mailman/listinfo/mailman-users Mailman FAQ: http://www.python.org/cgi-bin/faqw-mm.py Searchable Archives: http://www.mail-archive.com/mailman-users%40python.org/ Unsubscribe: http://mail.python.org/mailman/options/mailman-users/archive%40jab.org Security Policy: http://www.python.org/cgi-bin/faqw-mm.py?req=show&file=faq01.027.htp
