On Tue, 03 May 2011 15:46:47 +0100, C Nulk <cn...@scu.edu> wrote:
Thanks for your input and your examples.
And yours Chris.
The problem occurs on the Options login page. When the users see the
password field on that page, they completely forget about reading any
other part of the page. They just plow ahead and become frustrated
(their own fault for not reading) and then I get email about
unsubscribing. I did a capture of the page and a bit of obscuring of
the Options login page (with my addition).
<URL:http://it.scu.edu/images/options.png>
I have not encountered too many troubles with that page, maybe my users
all put their email in before reaching that page. I ought to tackle it
because it is confusing - if you get there without entering an email
address, it presents three separate sections without making it obvious
that the lower two require an email address entered in the top one.
Hopefully, that little addition will help my users (the ones that don't
read before acting). If it helps others who face the same problem,
great.
I think I would lift the email box up to the top so that it does not
appear to 'belong' to any particular section ... ?
Malcolm, I have also done some separation of tasks which does help. I
split the Unsubscribe and Edit options from one section into two
different sections. It was another confusing aspect for the users
trying to unsubscribe. Now, I tell them and my documentation says to
look for the Unsubscribe section, put your password in the field
provided, and click the unsubscribe button. The next page was the one
tripping them up.
Thanks for the input,
And for your input, it's given me food for though on making further
improvements to my list pages. Most often the problems aren't 'obvious'
until a user explains why they could not understand the page :-)
Ta, Malcolm.
--
Using Opera's revolutionary e-mail client: http://www.opera.com/mail/
------------------------------------------------------
Mailman-Users mailing list Mailman-Users@python.org
http://mail.python.org/mailman/listinfo/mailman-users
Mailman FAQ: http://wiki.list.org/x/AgA3
Security Policy: http://wiki.list.org/x/QIA9
Searchable Archives: http://www.mail-archive.com/mailman-users%40python.org/
Unsubscribe:
http://mail.python.org/mailman/options/mailman-users/archive%40jab.org
