Hello, Shoshanna,
I’ve gone ahead and submitted the whitelisting requests to PIA, but
while waiting for that I also ran a quick experiment of simply changing
the VPN server, and voila, my email went out!
Thanks again. More reinforcement is needed, but that’s in progress.
...Peter
On 23 Sep 2019, at 10:30, Shoshanna Green wrote:
On 23 Sep 2019, at 9:38, Peter Borsella wrote:
I’m using the PIA (Private Internet Access) tool. And, my problem
is indeed related to outbound traffic, with Mailmate telling me that
it can’t send messages, leaving them for re-attempts in my Draft
folder. I then turn on the VPN, close Mailmate, launch again, the
mail goes out without a hitch.
I too use PIA as my VPN (excellent, would recommend). You may need to
ask PIA to whitelist your SMTP server; contact their support. (See
https://www.privateinternetaccess.com/helpdesk/kb/articles/why-can-t-i-send-email-when-on-the-vpn.)
I use Gmail, and despite PIA having whitelisted the relevant servers,
I do occasionally find that email won't go out. I just switch to a
different VPN server and try again, and it invariably works. I expect
that Google switches things around unpredictably behind the scenes,
and PIA can't always keep up. You could try similarly switching
servers before asking PIA for help.
As a last resort, you don't need to quit and relaunch Mailmate, by the
way (I assume you meant "turn off the VPN" rather than "turn on the
VPN"). Quitting the VPN will allow mail to go through if the problem
is indeed due to the VPN blocking SMTP traffic.
Shoshanna Green
shoshan...@gmail.com
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