Hi Tracy,
What version are you using ? If you are not on r6292, I recommend to
move to this release.
Have you checked the logs in the activity viewer ?
- disconnect your computer from the network/wifi
- laugh MM
- open the activity viewer window (! Don’t close it)
- connect your computer to the network/wifi
- let mail mail connect
- check the logs in the activity viewer
- more detailled logs can be found here:
• Help > Send Serverlogs contains an attachment with the logs, you
can download and analyse them
Other suggestion:
- disconnect your computer from the network/wifi
- launch MM
- take all accounts offline
- connect your computer to the network/wifi
- synchronise/take online account per account, take enough time so that
the account is really synchronised
It is possible that one account “breaks” the connection
Hope this helps
Regards
Marc
ARC - your Apple service partner
On 19 May 2026, at 19:03, Tracy Kent Valleau wrote:
Hello
Been using MM for a decade now without issue. Same server (dreamhost)
same address etc. In the past few weeks, launching MM fails to connect
to the server, and stay connected. I get a connection, and 20 seconds
later, a disconnect and spinning pinwheels. Everything is listed as
(unavailable). I cannot add or delete mailboxes. If I wait a while,
the connection will come back, and MM will download my email... and
then it disconnects again.
Furthermore, if I switch to Apple Mail (on the same computer),
everything runs perfectly. No disconnects, no pauses, no drops. Yes,
of course I have checked all the settings.
What would cause MM to struggle to stay connected, while Mail has no
problems at all?
T Valleau
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