> On Sep 15, 2015, at 11:33 AM, Steve Freegard <steve.freeg...@fsl.com> wrote: > > > On 15/09/15 18:24, Al Iverson via mailop.org wrote: >> Is this truly having an immediate negative impact operationally? It >> seems like this could be feedback you could give them directly, >> offlist, without having to share it with the rest of us. > > Very funny. Feedback to where? Their 1st line support wouldn't have a clue > what to do with that. > > I'm sure that plenty of us check RFC validity (e.g. there shouldn't be more > than one Message-Id header), so it's pretty pertinent information. > > I'm sure it's causing them issues with deliverability because of it.
Large senders, like Microsoft, have extensive pages discussing where and how to report mail issues and problems to them. There is a defacto standard of putting up Postmaster webpages that talk about issues with both internal and external mail. Often these are separate departments and while it can be a little work to read the postmaster pages, they’ll usually direct you towards the appropriate people for reporting issues. I keep a somewhat updated list of postmaster pages and contacts on the Word to the Wise website at https://wordtothewise.com/ISP-information/. But at a lot of places you can just use postmaster.example.com where example is the mailing domain you’re looking for. Just spewing the messages to a public list isn’t really going to accomplish much. You’re hoping someone at the correct ISP will take pity on you and escalate the issue internally, while bothering hundreds of people who can do nothing to help you. Microsoft is a challenge because they have at least 2 (3?) different commercial mail systems in addition to their corporate system. My experience is that the folks who are here for Microsoft are extremely responsive to issues that are in their area of responsibility but they only handle a small part of one of the multiple mail systems Microsoft has. Given the recent tenor of the list, it’s likely no one is going to respond the way you’d like them to. If they’re having actual deliverability issues, it’s likely that a single report from a non-customer isn’t going to be noticed or acted on. If, however, customer mail isn’t being delivered then the customers will address this with Microsoft. My experience is that invalid messageIDs isn’t a big deal and many large mailers violate the RFCs when it comes to messageIDs and mail still gets delivered well and to the inbox. laura -- Having an Email Crisis? 800 823-9674 Laura Atkins Word to the Wise la...@wordtothewise.com (650) 437-0741 Email Delivery Blog: http://wordtothewise.com/blog _______________________________________________ mailop mailing list mailop@mailop.org http://chilli.nosignal.org/mailman/listinfo/mailop
