/me does one thing /me does the other thing… /hmm Well, the recommendations will be similar to the standard Boilerplate, but you might find them useful.
1) You need to ask, beg, plead, cajole your recipients to add y’all to their Safe Senders list, as that act has Magical Properties. 2) You need to reply to the most recent email from a human with the Subject: having the SRX number in it, and say … that the two results don’t agree, and that Please can I get an Escalation, and … make a good case on why you should get one. You need to do a good, fact based job of making your point. Type of email you send, Opt-in/out practices, stuff like that. Can’t really say more, but I understand the reasoning behind the machine’s answer and the human answer. Good luck. Oh, if you don’t get an answer to the request to escalate within 24 hours, I’d try again, just in case. And as to the Magical Properties, I’m quite serious. Aloha, Michael. -- Michael J Wise | Microsoft | Spam Analysis | "Your Spam Specimen Has Been Processed." | Got the Junk Mail Reporting Tool<http://www.microsoft.com/en-us/download/details.aspx?id=18275> ? From: Tim Starr [mailto:[email protected]] Sent: Tuesday, May 3, 2016 10:50 AM To: Michael Wise <[email protected]> Cc: [email protected] Subject: Re: [mailop] Signs of intelligent life at Hotmail? First post to new list, wasn't sure how much info to give. :-) IP range is: 162.247.115.0/24<https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2f162.247.115.0%2f24&data=01%7c01%7cMichael.Wise%40microsoft.com%7cda04e060223d4739301608d3737b63d2%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=YMFjrUZ3YXMkDiWpWjMwrS%2bdLjfM7pokCO%2bt6OxoKLw%3d> -Tim On Tue, May 3, 2016 at 11:32 AM, Michael Wise <[email protected]<mailto:[email protected]>> wrote: No idea. Now if you shared some of the IPs in question, perhaps there might be a glimmer of hope. Aloha, Michael. -- Michael J Wise | Microsoft | Spam Analysis | "Your Spam Specimen Has Been Processed." | Got the Junk Mail Reporting Tool<https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2fwww.microsoft.com%2fen-us%2fdownload%2fdetails.aspx%3fid%3d18275&data=01%7c01%7cMichael.Wise%40microsoft.com%7cda04e060223d4739301608d3737b63d2%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=om8IUmWW905ML5xgkzFgeGAS0Cde5oePeUsnLHvWqsI%3d> ? From: mailop [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Tim Starr Sent: Tuesday, May 3, 2016 9:58 AM To: [email protected]<mailto:[email protected]> Subject: [mailop] Signs of intelligent life at Hotmail? Problem: Random blocking of both shared & dedicated IPs all within the same /24, which is a mixture of shared & dedicated IPs. Robot says they're unblocked. Manual reviewers say they can't unblock. No apparent cause that we can discern. Anyone know any way to get any better info out of Hotmail about this sort of thing? Given that their robots & humans are contradicting each other, it seems like Hotmail's blocking/unblocking system is pretty broken, not even working as they would presumably want it to work. Tim Starr Sr. Director - Deliverability Maropost.com
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