There is a new comment in the ticket submitted by Anthony Chiulli to / APSIS Comment added by : Dickie LaFlamme Comment Content: <div dir="ltr">Understandable. We wouldn't be asking for some other avenue here if we didn't fully beleive in there being something funky going on here. If you'd like feel free to message me privately. The ticket number is SRX1342320250ID.<div class="gmail_default" style="font-family:'trebuchet ms',sans-serif;display:inline"> Thanks for reaching out, we appreciate it.</div> <div class="gmail_extra"> <div><div class="gmail_signature"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"> <div style="font-size:12.8000001907349px;line-height:17.3333339691162px;color:rgb(51,51,51);padding:0px;margin-bottom:10px"><font>Thanks, </font></div> <div style="font-size:12.8000001907349px;line-height:17.3333339691162px;color:rgb(51,51,51);padding:0px;margin-bottom:10px"> <font color="#000000" style="font-size:12.8px;font-family:'Trebuchet MS';line-height:19.5px"><span style="background-color:rgb(255,249,37)">Dickie LaFlamme</span></font><font color="#333333" style="font-size:12.8px;font-family:'Trebuchet MS';line-height:19.5px"> </font> </div> <div style="font-size:12.8000001907349px;color:rgb(136,136,136);line-height:17.3333339691162px;padding:0px;margin-bottom:10px;font-family:Arial,Helvetica,FreeSans,sans-serif"><span style="font-family:'Trebuchet MS';line-height:19.5px"><br></span></div> </div></div></div></div></div></div> <br><div class="gmail_quote"></div> </div> </div> <div class="freshdesk_quote"><blockquote class="freshdesk_quote"> <div>On Tue, Jun 7, 2016 at 2:27 PM, Michael Wise <span dir="ltr"><<a href="mailto:michael.w...@microsoft.com"; target="_blank" rel="noreferrer">michael.w...@microsoft.com</a>></span> wrote:<br> </div> <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div lang="EN-US"> <div> <div class="MsoNormal"><a rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><u></u> <u></u></span></a></div> <div class="MsoNormal"><span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Sorry, I’m missing the SRX…ID ticket number so I can figure out the most recent issues here.<u></u><u></u></span></span></div> <div class="MsoNormal"><span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>We have a solid rule not to discuss the reasons for blocking, as we’re forbidden to do, “Troubleshooting” for senders.<u></u><u></u></span></span></div> <div class="MsoNormal"><span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>I am interested in finding out what the refusal code was and getting that documented, and also seeing if there are issues on OUR side.<u></u><u></u></span></span></div> <div class="MsoNormal"><span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><u></u> <u></u></span></span></div> <div class="MsoNormal"> <span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>But in order to see that, I am going to need to know the ticket number. </span></span><span><span style="font-size:11.0pt;font-family:Wingdings">L</span></span><span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><u></u><u></u></span></span> </div> <div class="MsoNormal"><span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><u></u> <u></u></span></span></div> <div class="MsoNormal"><span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d'>Aloha,<u></u><u></u></span></span></div> <div class="MsoNormal"><span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d'>Michael.<u></u><u></u></span></span></div> <div class="MsoNormal"><span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d'>-- <u></u><u></u></span></span></div> <div class="MsoNormal"> <span><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d'>Michael J Wise</span></b></span><span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d'> | </span></span><span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#4f81bd'>Microsoft</span></span><span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d'> | </span></span><span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#92d050'>Spam Analysis</span></span><span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d'> | </span></span><span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:red'>"Your Spam Specimen Has Been Processed." </span></span><span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d'>| Got the </span></span><span></span><a href="http://www.microsoft.com/en-us/download/details.aspx?id=18275"; target="_blank" rel="noreferrer"><span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#0563c1'>Junk Mail Reporting Tool</span></span><span></span></a><span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d'> ?<u></u><u></u></span></span> </div> <div class="MsoNormal"><span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><u></u> <u></u></span></span></div> <span></span> <div class="MsoNormal"> <b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Dickie LaFlamme [mailto:<a href="mailto:rlafla...@dyn.com"; target="_blank" rel="noreferrer">rlafla...@dyn.com</a>] <br> <b>Sent:</b> Tuesday, June 7, 2016 11:21 AM<br> <b>To:</b> Michael Wise <<a href="mailto:michael.w...@microsoft.com"; target="_blank" rel="noreferrer">michael.w...@microsoft.com</a>>; <a href="mailto:mailop@mailop.org"; target="_blank" rel="noreferrer">mailop@mailop.org</a><br> <b>Subject:</b> Re: [mailop] Microsoft holding IPs hostage?<u></u><u></u></span> </div> <div class="MsoNormal"> <u></u> <u></u> </div> <div> <div><div class="h5"> <div> <div class="MsoNormal"><span style='font-family:"Trebuchet MS",sans-serif'>Michael, <u></u><u></u></span></div> </div> <div> <div class="MsoNormal"><span style='font-family:"Trebuchet MS",sans-serif'><u></u> <u></u></span></div> </div> <div> <div class="MsoNormal"><span style='font-family:"Trebuchet MS",sans-serif'>Per my message I posted:<u></u><u></u></span></div> </div> <div> <div class="MsoNormal"><span style='font-family:"Trebuchet MS",sans-serif'><u></u> <u></u></span></div> </div> <div> <div class="MsoNormal"> <span style='font-family:"Trebuchet MS",sans-serif'>"</span><span style='font-size:9.5pt;font-family:"Arial",sans-serif'>We asked for a reasoning why, and after some stock responses, we received a note back that they could not discuss the matter of the block." </span><u></u><u></u> </div> </div> <div> <div class="MsoNormal"> <u></u> <u></u> </div> </div> <div> <div class="MsoNormal"> <span style="font-size:9.5pt">Maybe I was unclear. This was the ticket you're mentioning. I have an email chain with your support that's pretty lengthy that ended with them stating they would not discuss the matter of the block. I'm not sure what more of a ticket I could open.</span><u></u><u></u> </div> </div> </div></div> <div> <div><div class="h5"> <div class="MsoNormal"> <br> <u></u><u></u> </div> <div> <div> <div> <div> <div> <div> <div style="margin-bottom:7.5pt;line-height:13.0pt"> <span style='font-size:9.5pt;font-family:"Trebuchet MS",sans-serif;color:#333333'>Thanks, </span><span style="font-size:9.5pt;color:#333333"><u></u><u></u></span> </div> <div style="margin-bottom:7.5pt;line-height:13.0pt"> <span style='font-size:9.5pt;font-family:"Trebuchet MS",sans-serif;color:black;background:#fff925'>Dickie LaFlamme</span><span style='font-size:9.5pt;font-family:"Trebuchet MS",sans-serif;color:#333333'> </span><span style='font-size:9.5pt;font-family:"Arial",sans-serif;color:#888888'><u></u><u></u></span> </div> <div> <div class="MsoNormal"> <span style='font-family:"Arial",sans-serif'></span><span style='font-family:"Trebuchet MS",sans-serif'>_____________<u></u><u></u></span> </div> </div> <pre style="white-space:pre-wrap"><span style="color:black">For such matters, step #0 is to … Open A Ticket.<u></u><u></u></span></pre> <pre><span style="color:black">You can speculate all you want, but nothing will move the issue to resolution without first doing that.<u></u><u></u></span></pre> <pre><span style="color:black"><u></u> <u></u></span></pre> <pre><span style="color:black">Nothing.<u></u><u></u></span></pre> <pre><span style="color:black"><u></u> <u></u></span></pre> <pre><span style="color:black">Aloha,<u></u><u></u></span></pre> <pre><span style="color:black">Michael.<u></u><u></u></span></pre> <pre><span style="color:black">--<u></u><u></u></span></pre> <pre><span style="color:black">Michael J Wise | Microsoft | Spam Analysis | "Your Spam Specimen Has Been Processed." | Open a HotMail Ticket<<a href="https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2fgo.microsoft.com%2ffwlink%2f%3fLinkID%3d614866%26clcid&data=01%7c01%7cMichael.Wise%40microsoft.com%7c569e7f198bc64001632908d38f00a173%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=hxlAXsJifwE0k7sXXdGCz8ePQOXJfrKdf4Tr%2bir5j4E%3d"; target="_blank" rel="noreferrer">http://go.microsoft.com/fwlink/?LinkID=614866&clcid</a>>?<u></u><u></u></span></pre> <pre><span style="color:black"><u></u> <u></u></span></pre> <pre><span style="color:black">From: mailop [mailto:<a href="https://na01.safelinks.protection.outlook.com/?url=https%3a%2f%2fchilli.nosignal.org%2fcgi-bin%2fmailman%2flistinfo%2fmailop&data=01%7c01%7cMichael.Wise%40microsoft.com%7c569e7f198bc64001632908d38f00a173%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=ZWtHg%2fJGeN%2bjEuJ1SLHsvx%2fDQBWDLdQ5q%2b3ny5RdAKg%3d"; target="_blank" rel="noreferrer">mailop-bounces at mailop.org</a>] On Behalf Of Apsis Deliverability Team<u></u><u></u></span></pre> <pre><span style="color:black">Sent: Tuesday, June 7, 2016 10:50 AM<u></u><u></u></span></pre> <pre><span style="color:black">To: <a href="https://na01.safelinks.protection.outlook.com/?url=https%3a%2f%2fchilli.nosignal.org%2fcgi-bin%2fmailman%2flistinfo%2fmailop&data=01%7c01%7cMichael.Wise%40microsoft.com%7c569e7f198bc64001632908d38f00a173%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=ZWtHg%2fJGeN%2bjEuJ1SLHsvx%2fDQBWDLdQ5q%2b3ny5RdAKg%3d"; target="_blank" rel="noreferrer">achiulli at salesforce.com</a>; <a href="https://na01.safelinks.protection.outlook.com/?url=https%3a%2f%2fchilli.nosignal.org%2fcgi-bin%2fmailman%2flistinfo%2fmailop&data=01%7c01%7cMichael.Wise%40microsoft.com%7c569e7f198bc64001632908d38f00a173%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=ZWtHg%2fJGeN%2bjEuJ1SLHsvx%2fDQBWDLdQ5q%2b3ny5RdAKg%3d"; target="_blank" rel="noreferrer">mailop at mailop.org</a> <u></u><u></u></span></pre> <div style="margin-bottom:7.5pt;line-height:13.0pt"> <span style='font-family:"Arial",sans-serif;color:black'>Subject: [mailop] New comment - [#503261] Re: Microsoft holding IPs hostage?</span><span style='font-size:9.5pt;font-family:"Arial",sans-serif;color:#888888'><u></u><u></u></span> </div> <div> <div class="MsoNormal"> <span style='font-family:"Arial",sans-serif'></span><span style='font-family:"Trebuchet MS",sans-serif'><u></u><u></u></span> </div> </div> <div class="MsoNormal"> <u></u> <u></u> </div> </div> </div> </div> </div> </div> </div> <div> <div class="MsoNormal"> <u></u> <u></u> </div> </div> <div class="MsoNormal"> <u></u> <u></u> </div> </div></div> <div> <div><div class="h5"> <div class="MsoNormal">On Tue, Jun 7, 2016 at 1:47 PM, Dickie LaFlamme <<a href="mailto:rlafla...@dyn.com"; target="_blank" rel="noreferrer">rlafla...@dyn.com</a>> wrote:<u></u><u></u> </div> </div></div> <blockquote style="border:none;border-left:solid #cccccc 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in"> <div><div class="h5"> <div> <div> <div class="MsoNormal"> <span style='font-family:"Trebuchet MS",sans-serif'>Well we first saw the blockage via SNDS's "IP status page" - </span><span style='font-family:"Arial",sans-serif'>Blocked due to user complaints or other evidence of spamming.</span><span style='font-family:"Trebuchet MS",sans-serif'><u></u><u></u></span> </div> </div> <div> <div class="MsoNormal"><span style='font-family:"Trebuchet MS",sans-serif'><u></u> <u></u></span></div> </div> <div> <div class="MsoNormal"> <span style='font-family:"Arial",sans-serif'>Here's one of many diagnostic code we received</span><span style='font-family:"Trebuchet MS",sans-serif'><u></u><u></u></span> </div> </div> <div> <div class="MsoNormal"><span style='font-family:"Trebuchet MS",sans-serif'><u></u> <u></u></span></div> </div> <div> <div> <div class="MsoNormal"><span style='font-family:"Trebuchet MS",sans-serif'>Action: failed<u></u><u></u></span></div> </div> <div> <div class="MsoNormal"><span style='font-family:"Trebuchet MS",sans-serif'>Status: 5.0.0 (undefined status)<u></u><u></u></span></div> </div> <div> <div class="MsoNormal"><span style='font-family:"Trebuchet MS",sans-serif'>Remote-MTA: dns;<a href="https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2fmx3.hotmail.com&data=01%7c01%7cMichael.Wise%40microsoft.com%7c569e7f198bc64001632908d38f00a173%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=K0yaFKCJB9kdvhH0hWC0QAURWA5vOB87%2fK5hs5S9AqI%3d"; target="_blank" rel="noreferrer">mx3.hotmail.com</a> (65.55.92.168)<u></u><u></u></span></div> </div> <div> <div class="MsoNormal"><span style='font-family:"Trebuchet MS",sans-serif'>Diagnostic-Code: smtp;550 SC-001 (SNT004-MC3F40) Unfortunately, messages from 208.76.62.88 weren't sent. Please contact your Internet service provider since part of their network is on our block list. You can also refer your provider to <a href="https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2fmail.live.com%2fmail%2ftroubleshooting.aspx%23errors&data=01%7c01%7cMichael.Wise%40microsoft.com%7c569e7f198bc64001632908d38f00a173%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=78jXRqFWDgyX8pLcJelQAXn1U8W6y7BqxK1jUJt3nKU%3d"; target="_blank" rel="noreferrer"> http://mail.live.com/mail/troubleshooting.aspx#errors</a>.<u></u><u></u></span></div> </div> <div> <div class="MsoNormal"><span style='font-family:"Trebuchet MS",sans-serif'>X-PowerMTA-BounceCategory: other<u></u><u></u></span></div> </div> </div> </div> </div></div> <div> <div class="MsoNormal"> <br> <u></u><u></u> </div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div style="margin-bottom:7.5pt;line-height:13.0pt"> <span style='font-size:9.5pt;font-family:"Trebuchet MS",sans-serif;color:#333333'>Thanks, </span><span style="font-size:9.5pt;color:#333333"><u></u><u></u></span> </div> <div style="margin-bottom:7.5pt;line-height:13.0pt"><span style='font-size:9.5pt;font-family:"Arial",sans-serif;color:#333333'><a href="https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2fdyn.com%2f&data=01%7c01%7cMichael.Wise%40microsoft.com%7c569e7f198bc64001632908d38f00a173%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=5GI2EmN6zRmpADjOELq7MXp0HVrBpyYsrFmRHX9KEFE%3d"; target="_blank" rel="noreferrer"><span style="color:#006daf;border:solid windowtext 1.0pt;padding:0in;text-decoration:none"><img width="100" height="100" style="width:1.0416in;min-height:1.0416in" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/4027201782/original/~WRD000.jpg"; alt="Image removed by sender. Dyn logo, Dyn.com"></span></a> <a href="https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2ftwitter.com%2fdyn&data=01%7c01%7cMichael.Wise%40microsoft.com%7c569e7f198bc64001632908d38f00a173%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=jl9jRWyht9KwjV7bgaKbJosLakJ1BBZj2BkyqGUyEPY%3d"; target="_blank" rel="noreferrer"><span style="color:#006daf;border:solid windowtext 1.0pt;padding:0in;text-decoration:none"><img width="100" height="100" style="width:1.0416in;min-height:1.0416in" src="cid:~WRD000.jpg" alt="Image removed by sender."></span></a><a href="https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2ftwitter.com%2fdyninc&data=01%7c01%7cMichael.Wise%40microsoft.com%7c569e7f198bc64001632908d38f00a173%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=bTRqZN0mWfXobyQglUIX%2b8rhmtKHrDqfEIySpVA2G2A%3d"; target="_blank" rel="noreferrer"><span style="color:#006daf"> </span></a><a href="https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2ffacebook.com%2fdyn&data=01%7c01%7cMichael.Wise%40microsoft.com%7c569e7f198bc64001632908d38f00a173%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=Sv41npVOdyYLkcRLfsNRQW3zJfVgDkwrLX1W2E31NEk%3d"; target="_blank" rel="noreferrer"><span style="color:#006daf;border:solid windowtext 1.0pt;padding:0in;text-decoration:none"><img width="100" height="100" style="width:1.0416in;min-height:1.0416in" src="cid:~WRD000.jpg" alt="Image removed by sender. Dyn facebook account"></span></a><a href="https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2ftwitter.com%2fdyninc&data=01%7c01%7cMichael.Wise%40microsoft.com%7c569e7f198bc64001632908d38f00a173%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=bTRqZN0mWfXobyQglUIX%2b8rhmtKHrDqfEIySpVA2G2A%3d"; target="_blank" rel="noreferrer"><span style="color:#006daf"> </span></a><a href="https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2flinkedin.com%2fcompany%2fdyn&data=01%7c01%7cMichael.Wise%40microsoft.com%7c569e7f198bc64001632908d38f00a173%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=%2b%2bZeIoC6%2fcLwOx9cL%2f3T%2fjg66rZRHmnkPBSJUrjC85g%3d"; target="_blank" rel="noreferrer"><span style="color:#006daf;border:solid windowtext 1.0pt;padding:0in;text-decoration:none"><img width="100" height="100" style="width:1.0416in;min-height:1.0416in" src="cid:~WRD000.jpg" alt="Image removed by sender. Dyn LinkedIn account"></span></a><u></u><u></u></span></div> <div style="margin-bottom:7.5pt;line-height:13.0pt"> <span class=""><span style='font-size:9.5pt;font-family:"Trebuchet MS",sans-serif;color:black;background:#fff925'>Dickie LaFlamme</span><span style='font-size:9.5pt;font-family:"Trebuchet MS",sans-serif;color:#333333'> / </span><span style='font-size:9.5pt;font-family:"Trebuchet MS",sans-serif;color:#666666'>Deliverability Specialist </span><span style='font-size:9.5pt;font-family:"Trebuchet MS",sans-serif;color:#333333'> </span><span style='font-size:9.5pt;font-family:"Trebuchet MS",sans-serif;color:#888888'><br> </span></span><span style='font-size:9.5pt;font-family:"Trebuchet MS",sans-serif;color:#666666;border:solid windowtext 1.0pt;padding:0in'><img width="100" height="100" style="width:1.0416in;min-height:1.0416in" src="cid:~WRD000.jpg" alt="Image removed by sender."></span><span style='font-size:9.5pt;font-family:"Trebuchet MS",sans-serif;color:#666666'> <a target="_blank" rel="noreferrer">+1 603-296-1952</a></span><span style='font-size:9.5pt;font-family:"Arial",sans-serif;color:#888888'><u></u><u></u></span> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <span class=""> <div> <div> <div class="MsoNormal"> <u></u> <u></u> </div> <div> <div class="MsoNormal">On Tue, Jun 7, 2016 at 1:36 PM, Anthony Chiulli <<a href="mailto:achiu...@salesforce.com"; target="_blank" rel="noreferrer">achiu...@salesforce.com</a>> wrote:<u></u><u></u> </div> <blockquote style="border:none;border-left:solid #cccccc 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in"> <div> <div> <div class="MsoNormal"><span style='font-family:"Tahoma",sans-serif'>What error code are you receiving back from blocked mail?<u></u><u></u></span></div> </div> </div> <div> <div class="MsoNormal"> <br> <u></u><u></u> </div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div style="margin:0in;margin-bottom:.0001pt;line-height:15.0pt"> <b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'>ANTHONY CHIULLI</span></b><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;color:black'><u></u><u></u></span> </div> <div style="margin:0in;margin-bottom:.0001pt;line-height:15.0pt"> <span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'>Senior Consultant, Deliverability Services</span><span style='font-size:10.5pt;font-family:"Calibri",sans-serif'><u></u><u></u></span> </div> <div style="margin:0in;margin-bottom:.0001pt;line-height:15.0pt"> <span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'>Salesforce</span><span style='font-size:10.5pt;font-family:"Calibri",sans-serif'><u></u><u></u></span> </div> <div style="margin:0in;margin-bottom:.0001pt;line-height:15.0pt"> <span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'>Mobile: <a target="_blank" rel="noreferrer">303.817.6506</a></span><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;color:black'><u></u><u></u></span> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="MsoNormal"> <u></u> <u></u> </div> <div> <div> <div> <div class="MsoNormal">On Tue, Jun 7, 2016 at 11:26 AM, Dickie LaFlamme <<a href="mailto:rlafla...@dyn.com"; target="_blank" rel="noreferrer">rlafla...@dyn.com</a>> wrote:<u></u><u></u> </div> </div> </div> <blockquote style="border:none;border-left:solid #cccccc 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in"> <div> <div> <div> <div> <div><span style='font-size:9.5pt;font-family:"Arial",sans-serif'>We recently experienced a customer ranges of IPs being blocked at Microsoft, and haven't a clue as to why.<u></u><u></u></span></div> <div><span style='font-size:9.5pt;font-family:"Arial",sans-serif'>Details are below, but I'm wondering if others are running into the same issue:<u></u><u></u></span></div> <div><span style='font-size:9.5pt;font-family:"Arial",sans-serif'>- Customers IPs are 208.76.62.[83-88]. Understandably, SenderScore isn't the end all be all, but all scores are 97 with the only outlier being 94. Our Google Postmaster tool has reported Green/Yellow for over 120 days.<u></u><u></u></span></div> <div><span style='font-size:9.5pt;font-family:"Arial",sans-serif'>- This customer is a high quality sender who has been making strides toward becoming even that much better by focusing on key deliverability metrics.<u></u><u></u></span></div> <div><span style='font-size:9.5pt;font-family:"Arial",sans-serif'>- We've reviewed this range of IPs via SNDS vigorously. For 89 days of data, there's not a single day where complaints are < 0.1%. Over these 89 days, 6.5 million messages have been sent, and over this time, only 8 trap hits occurred from list attrition. We've had these IPs in their feedback loop since inception and no spike or gradual increase has occurred in this time.<u></u><u></u></span></div> <div><span style='font-size:9.5pt;font-family:"Arial",sans-serif'>- We asked for a reasoning why, and after some stock responses, we received a note back that they could not discuss the matter of the block.<u></u><u></u></span></div> <div><span style='font-size:9.5pt;font-family:"Arial",sans-serif'>We've needed a closer look at this by Microsoft but are at a dead end. I'm asking if anyone here has any avenue we can try to reach out to, or ideas as we need to get insight but haven't got any answers.<u></u><u></u></span></div> <div><span style='font-size:9.5pt;font-family:"Arial",sans-serif'>Thanks,<u></u><u></u></span></div> <div><span style='font-size:9.5pt;font-family:"Arial",sans-serif'>Dickie LaFlamme / Deliverability Specialist / Dyn<u></u><u></u></span></div> </div> </div> <div class="MsoNormal"> <u></u> <u></u> </div> </div> </div> <div class="MsoNormal" style="margin-bottom:12.0pt">_______________________________________________<br> mailop mailing list<br> <a href="mailto:mailop@mailop.org"; target="_blank" rel="noreferrer">mailop@mailop.org</a><br> <a href="https://na01.safelinks.protection.outlook.com/?url=https%3a%2f%2fchilli.nosignal.org%2fcgi-bin%2fmailman%2flistinfo%2fmailop&data=01%7c01%7cMichael.Wise%40microsoft.com%7c569e7f198bc64001632908d38f00a173%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=ZWtHg%2fJGeN%2bjEuJ1SLHsvx%2fDQBWDLdQ5q%2b3ny5RdAKg%3d"; target="_blank" rel="noreferrer">https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop</a><u></u><u></u> </div> </blockquote> </div> <div class="MsoNormal"> <u></u> <u></u> </div> </div> </blockquote> </div> <div class="MsoNormal"> <u></u> <u></u> </div> </div> </div> </span> </div> </blockquote> </div> <div class="MsoNormal"> <u></u> <u></u> </div> </div> </div> </div> </div> </blockquote> <br> </blockquote></div> Attachments : 1. <a href='http://portal.apsis.com/helpdesk/attachments/4027201783'>msg-15010-4.txt</a>
_______________________________________________ mailop mailing list mailop@mailop.org https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
![https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/4027201782/original/~WRD000.jpg"](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/4027201782/original/~WRD000.jpg"){kind=link}