Thanks for the replies, @Michael> I've seen such behavior on 5.63.28.29 or 5.63.27.210 for instance (two distinct cases). We already opened a ticket for one of these when traffic was deferred but I'll follow your suggestion and open a new one for this specific question!
> They mean nothing. WELL. I would be a bit disappointed if it was the case, as any misleading piece of information made officially available (and that's the case as long as SNDS is available or the explanation of colors is there https://postmaster.live.com/snds/FAQ.aspx#DataProvided ) would result in wasted time and resources (which is the opposite of the "Reduction of support costs" benefits listed in this same page). Fortunately I don't believe it means nothing, as it's still a pretty good indicator for warming up cold IPs. Hence my initial question! > SmartScreen is about content not IP reputation (even though you should ignore it). That's also part of the question; on the same page as provided above, it says > Please keep in mind that this result doesn't directly represent deliveries to users' inboxes or "Junk e-mail" folders. Settings controlled by each user might rescue some legitimate traffic from being put in the "Junk e-mail" folder, or conversely, might treat other messages more harshly. It doesn't take into account messages that might have been caught but weren't because they were on a user's safelist, for example. Which I understand well. However SNDS's colors (sorry, "Filter result") are not _just_ about the IP reputation, but about inbox placement (so after SmartScreen and other content checks, SCL, PCL ?), or at least the FAQ of SNDS doesn't say it's just about IP reputation. My point is that since the headers changed (since ForeFront took a prominent part of the process), _maybe_ the "filter results" shown by SNDS don't reflect all the new filters' results. > If you’re seeing mixed results, look at your recipient pool and start making some decisions about who you can stop mailing for a little while. I advocate, every single day, to put in place exclusion policies (with re-activation cycles & co). When it's missing it's clearly the easiest and first thing to do. But Gmail is also very ticklish about inactives, so when Gmail's open rates are twice bigger than Hotmail's with the same target, I'm not sure this would solve the issue. However if I can have cases showing it's the case, that would give me a silver bullet for all our clients with second thoughts about excluding inactives! Cheers, -- <https://www.splio.com> Benjamin 2017-08-18 3:31 GMT+02:00 Laura Atkins <la...@wordtothewise.com>: > > On Aug 17, 2017, at 5:36 PM, Benjamin BILLON via mailop <mailop@mailop.org> > wrote: > > Hello folks, > > I've seen recent cases where open rates of Hotmail's recipients are > clearly lower than for other ISPs (like, less than half the rate of Gmail, > Yahoo, etc.). > Manual tests and seeded addresses show mixed results, with both inbox and > junk folder. > > What's weird is that I can see a bright green color in SNDS, while I > heavily doubt than more than 90% of the emails have been delivered in inbox. > > > The Colors Are A Lie. Just ignore them. They mean nothing. > > With Hotmail/Live/Outlook relying more and more on domains reputation > (instead of just IP reputation), and from SmartScreen to ForeFront (is it > done yet?), is it possible that SNDS is reporting some now-obsolete > information? > > > SmartScreen is about content not IP reputation (even though you should > ignore it). > > If you’re seeing mixed results, look at your recipient pool and start > making some decisions about who you can stop mailing for a little while. > > laura > > -- > Having an Email Crisis? 800 823-9674 <(800)%20823-9674> > > Laura Atkins > Word to the Wise > la...@wordtothewise.com > (650) 437-0741 > > Email Delivery Blog: http://wordtothewise.com/blog > > > > > > >
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