Hi There, Apologies -- forgot to edit the SL in my initial message.
Does anyone have a contact at Earthlink.net? We started seeing DKIM fail for our clients only at Earthlink.net about 2 months ago (no issues with any other major ISPs) and now some mail is being hard blocked with "551 ERROR: DKIM signature verification failed (signature verification failed)". Thank you! Albert On Mon, Jan 8, 2018 at 7:52 AM, <mailop-requ...@mailop.org> wrote: > Send mailop mailing list submissions to > mailop@mailop.org > > To subscribe or unsubscribe via the World Wide Web, visit > https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop > or, via email, send a message with subject or body 'help' to > mailop-requ...@mailop.org > > You can reach the person managing the list at > mailop-ow...@mailop.org > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of mailop digest..." > > > Today's Topics: > > 1. Re: Anyone with a pulse at combell.com? (Philip Paeps) > 2. Re: Anyone with a pulse at combell.com? (Ken O'Driscoll) > 3. Re: Anyone with a pulse at combell.com? (Charles McKean) > 4. Re: Weird problems with mitigation at Hotmail/Outlook > (John Possidente) > 5. Re: mailop Digest, Vol 123, Issue 8 (Albert Liu) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Mon, 8 Jan 2018 13:15:25 +0100 > From: Philip Paeps <phi...@trouble.is> > To: mailop@mailop.org > Subject: Re: [mailop] Anyone with a pulse at combell.com? > Message-ID: <20180108121524.gp89...@rincewind.trouble.is> > Content-Type: text/plain; charset=us-ascii; format=flowed > > On 2018-01-08 09:44:10 (+0100), David Hofstee wrote: > >On 6 January 2018 at 15:32, Philip Paeps <phi...@trouble.is> wrote: > >>I'm getting repeated spamtrap hits from customers of combell.com. > >>Forwarding messages (even just headers) to abuse@ gets bounces: > >> > >> ab...@combell.com > >> host 217.21.178.56 [217.21.178.56] > >> SMTP error from remote mail server after end of data: > >> 550 5.7.1 Message rejected as spam by Content Filtering. > >> > >>Asking abuse@ how they'd like to be told about their customers' > >>network abuse gets bounced with the same error. Great! > >> > >>Does anyone know any humans there? > >> > >> They're unfortunately too large to block outright. > > > >Did you try it with a non-"trouble.is" domain? > > Yes. I sent these from postmaster@ the several domains where the > spamtraps are hosted and from philip@ in the domains I've got mailboxes > in. Always the same error: "Message rejected as spam by Content > Filtering". > > >E.g. an @gmail.com account? > > I don't have one of those. > > It doesn't look like the return address matters though. > > Aside: it seems more than a bit silly to run a content filter on abuse@. > If their filter feeds into reputation monitoring systems, I've probably > damaged my networks' reputations by being a good internet citizen and > reporting abuse of their network! > > Philip > > -- > Philip Paeps > Senior Reality Engineer > Ministry of Information > > > > ------------------------------ > > Message: 2 > Date: Mon, 08 Jan 2018 13:18:23 +0000 > From: Ken O'Driscoll <k...@wemonitoremail.com> > To: mailop@mailop.org > Subject: Re: [mailop] Anyone with a pulse at combell.com? > Message-ID: <1515417503.3115.2.ca...@wemonitoremail.com> > Content-Type: text/plain; charset="UTF-8" > > On Mon, 2018-01-08 at 13:15 +0100, Philip Paeps wrote: > > Aside: it seems more than a bit silly to run a content filter on > > abuse@. > > If their filter feeds into reputation monitoring systems, I've probably > > damaged my networks' reputations by being a good internet citizen and > > reporting abuse of their network! > > The RFC explicitly advises against that but people still do it. > > Their "email support" option appears to be a pop-up form which may allow > you to circumvent any pre-acceptance testing: > > https://www.combell.com/en/support > > Ken. > > -- > Ken O'Driscoll / We Monitor Email > t: +353 1 254 9400 | w: www.wemonitoremail.com > > Need to understand deliverability? Now there's a book: > www.wemonitoremail.com/book > > > > > ------------------------------ > > Message: 3 > Date: Mon, 8 Jan 2018 09:36:07 -0500 > From: Charles McKean <charles.mckean.ml...@gmail.com> > To: mailop <mailop@mailop.org> > Subject: Re: [mailop] Anyone with a pulse at combell.com? > Message-ID: > <CAGUsykktn=KempR=2w1yGRDQSBY7tjNrTxFad=XYyJERRv6NRA@mail. > gmail.com> > Content-Type: text/plain; charset="UTF-8" > > On Mon, Jan 8, 2018 at 7:15 AM, Philip Paeps <phi...@trouble.is> wrote: > > >> Did you try it with a non-"trouble.is" domain? > > > > Yes. I sent these from postmaster@ the several domains where the > spamtraps > > are hosted and from philip@ in the domains I've got mailboxes in. > Always > > the same error: "Message rejected as spam by Content Filtering". > > > >> E.g. an @gmail.com account? > > > > > > I don't have one of those. > > Why not? Cost too high? > > I was able to contact them just now and open a ticket with them using > the abuse address. Do not include the spam report and instead explain > that your reports are getting rejected and ask them what they expect > you to do to get this through to them. > > > > ------------------------------ > > Message: 4 > Date: Mon, 8 Jan 2018 10:18:15 -0500 > From: John Possidente <possiden...@gmail.com> > To: Brian Curry <bcu...@merkleinc.com> > Cc: mailop <mailop@mailop.org>, Edgaras | SENDER <edga...@sender.net> > Subject: Re: [mailop] Weird problems with mitigation at > Hotmail/Outlook > Message-ID: > <CALeKJxdfaTtXLP7PqY=o-nMu-rdNcNc8ZOsWQdisZujXBrciuw@mail. > gmail.com> > Content-Type: text/plain; charset="utf-8" > > Thanks, Brian. That's not a bad idea. Worth a try, anyway. > > John > > > On Fri, Jan 5, 2018 at 12:11 PM, Brian Curry <bcu...@merkleinc.com> wrote: > > > What *might* be going on there is MSFT lifts the “block” but doesn’t > > change any thresholds/limits the IP is still susceptible to. > > > > > > > > You may want to prompt the robots to give you the “new IP space” form to > > provide expected volumes from the IP, and see if MSFT will adjust > > thresholds on the IP. That has worked in the past for me, along with the > > mitigation. > > > > > > > > > > > > Brian Curry > > > > Email Deliverability Team Lead | Platform Services > > > > Merkle Inc. > > > > > > > > *From:* mailop [mailto:mailop-boun...@mailop.org] *On Behalf Of *John > > Possidente > > *Sent:* Friday, January 05, 2018 7:41 AM > > *To:* Edgaras | SENDER <edga...@sender.net> > > *Cc:* mailop <mailop@mailop.org> > > *Subject:* Re: [mailop] Weird problems with mitigation at Hotmail/Outlook > > > > > > > > Seen this also recently (past couple of weeks at least). "Block has been > > lifted" and then it's not. > > > > John > > > > > > > > On Fri, Jan 5, 2018 at 6:29 AM, Edgaras | SENDER <edga...@sender.net> > > wrote: > > > > Hi, > > > > > > > > 2 days ago one of our IPs started getting an AS3150 block when sending to > > Hotmail/Outlook. > > > > Which is very weird, as complaint rate and bounce rate are way below what > > Outlook publishes as their official requirements. > > > > > > > > After submitting their delivery support form, we get the automatic email > > saying that the IP has been mitigated: "Our investigation has determined > > that the above IP(s) qualify for mitigation. The block has been lifted, > and > > the IP(s) have been granted increased daily sending limits." > > > > > > > > However, the IP still stays blocked! After replying to that email, we get > > a copy-paste reply from Outlook.com support saying that "As previously > > stated, your IP(s) do not qualify for mitigation at this time." > > > > > > > > ??? > > > > > > > > Alright, we repeat the process the next day, with the same results - > > initial email says that the IP has been mitigated, that doesn't work and > > the IP is still blocked, and Outlook.com support says that the IP is not > > eligible for mitigation. > > > > > > > > Asking to escalate to T3 did nothing. > > > > > > > > Has someone else experienced this? What to do in this situation? > > > > > > > > P.S. if anyone from Outlook/Hotmail are here, here is the ticket number: > > SRX1410467394ID. I would greatly appreciate any help or insight into > this. > > > > > > > > > > > > > > > > > > > > > > > > Regards, > > > > > > [image: Sender] > > > > Edgaras Vaitkevičius > > edga...@sender.net > > +370 627 60923 <+370%20627%2060923> > > > > > > _______________________________________________ > > mailop mailing list > > mailop@mailop.org > > https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop > > > > > > > > *Named Search Agency of the Year by MediaPost* > > <http://www2.merkleinc.com/l/47252/2017-11-21/52tbyb> > > > > This email and any attachments transmitted with it are intended for use > by > > the intended recipient(s) only. If you have received this email in error, > > please notify the sender immediately and then delete it. If you are not > the > > intended recipient, you must not keep, use, disclose, copy or distribute > > this email without the author’s prior permission. We take precautions to > > minimize the risk of transmitting software viruses, but we advise you to > > perform your own virus checks on any attachment to this message. We > cannot > > accept liability for any loss or damage caused by software viruses. The > > information contained in this communication may be confidential and may > be > > subject to the attorney-client privilege. > > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: <https://chilli.nosignal.org/cgi-bin/mailman/private/mailop/ > attachments/20180108/a91259b9/attachment-0001.html> > > ------------------------------ > > Message: 5 > Date: Mon, 8 Jan 2018 07:52:01 -0800 > From: Albert Liu <albert....@messagegears.com> > To: mailop@mailop.org > Subject: Re: [mailop] mailop Digest, Vol 123, Issue 8 > Message-ID: > <CAGFgzLOeLEXOkHaE_5KkjxXG5d7z1jpKWTJr42rZp18h+M5mKg@mail. > gmail.com> > Content-Type: text/plain; charset="utf-8" > > Hi There, > > Does anyone have a contact at Earthlink.net? > > We started seeing DKIM fail for our clients only at Earthlink.net about 2 > months ago (no issues with any other major ISPs) and now some mail is being > hard blocked with "551 ERROR: DKIM signature verification failed (signature > verification failed)". > > Thank you! > Albert > > On Mon, Jan 8, 2018 at 4:00 AM, <mailop-requ...@mailop.org> wrote: > > > Send mailop mailing list submissions to > > mailop@mailop.org > > > > To subscribe or unsubscribe via the World Wide Web, visit > > https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop > > or, via email, send a message with subject or body 'help' to > > mailop-requ...@mailop.org > > > > You can reach the person managing the list at > > mailop-ow...@mailop.org > > > > When replying, please edit your Subject line so it is more specific > > than "Re: Contents of mailop digest..." > > > > > > Today's Topics: > > > > 1. Re: Anyone with a pulse at combell.com? (David Hofstee) > > > > > > ---------------------------------------------------------------------- > > > > Message: 1 > > Date: Mon, 8 Jan 2018 09:44:10 +0100 > > From: David Hofstee <opentext.dhofs...@gmail.com> > > To: Philip Paeps <phi...@trouble.is> > > Cc: mailop <mailop@mailop.org> > > Subject: Re: [mailop] Anyone with a pulse at combell.com? > > Message-ID: > > <CAKxMAXwYT3A8PZvRRCdhyYk1OAt4SrCKtC9nDDo6wqk0s8WGnQ@mail. > > gmail.com> > > Content-Type: text/plain; charset="utf-8" > > > > Hi Philip, > > > > Did you try it with a non-"trouble.is" domain? E.g. an @gmail.com > account? > > > > Yours, > > > > > > David > > > > On 6 January 2018 at 15:32, Philip Paeps <phi...@trouble.is> wrote: > > > > > I'm getting repeated spamtrap hits from customers of combell.com. > > > Forwarding messages (even just headers) to abuse@ gets bounces: > > > > > > ab...@combell.com > > > host 217.21.178.56 [217.21.178.56] > > > SMTP error from remote mail server after end of data: > > > 550 5.7.1 Message rejected as spam by Content Filtering. > > > > > > Asking abuse@ how they'd like to be told about their customers' > network > > > abuse gets bounced with the same error. Great! > > > > > > Does anyone know any humans there? > > > > > > They're unfortunately too large to block outright. > > > > > > Thanks. > > > Philip > > > > > > -- > > > Philip Paeps > > > Senior Reality Engineer > > > Ministry of Information > > > > > > _______________________________________________ > > > mailop mailing list > > > mailop@mailop.org > > > https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop > > > > > > > > > > > -- > > -- > > My opinion is mine. > > -------------- next part -------------- > > An HTML attachment was scrubbed... > > URL: <https://chilli.nosignal.org/cgi-bin/mailman/private/ > > mailop/attachments/20180108/648dec19/attachment-0001.html> > > > > ------------------------------ > > > > Subject: Digest Footer > > > > _______________________________________________ > > mailop mailing list > > mailop@mailop.org > > https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop > > > > > > ------------------------------ > > > > End of mailop Digest, Vol 123, Issue 8 > > ************************************** > > > > > > -- > Albert Liu > Head of Deliverability > (404)-334-0929 > albert....@messagegears.com > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: <https://chilli.nosignal.org/cgi-bin/mailman/private/mailop/ > attachments/20180108/e3354bf2/attachment.html> > > ------------------------------ > > Subject: Digest Footer > > _______________________________________________ > mailop mailing list > mailop@mailop.org > https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop > > > ------------------------------ > > End of mailop Digest, Vol 123, Issue 9 > ************************************** > -- Albert Liu Head of Deliverability (404)-334-0929 <(404)%20334-0929> albert....@messagegears.com
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