Dear List Silverpop is an email marketing platform accredited by CSA, therefore whitelisted with some email platform operators.
They add such a header in emails via their plattform: X-CSA-Complaints: whitelist-complai...@eco.de Well one silverpop customer keeps sending spam to one of our support email addresses. I am pretty sure that sender has not proof of opt-in and has probably web-harvested the recipient email address. So I requested information about the source of our support email address to the privacy contact address of the sender company. They play silly games by keeping closing those cases unanswered. So I escalated to eco.de who in turn tell me they forwarded the complaint to 'Silverpop'. But again, nothing happens. The sender IP used by silverpop belongs to a /16 from IBM. It looks like IBM acquired silverpop: https://www.ibm.com/digital-marketing/silverpop On that page, the 'privacy' contact are generic contacts @ IBM. Same about the ARIN Abuse Handle for the sending IP Address. So I guess this is never being forwarded to the appropriate team running 'silverpop'. So is there anyone who could share a contact @ silverpop or who knows how to report an abusive customer of them? Mit freundlichen Grüssen -Benoît Panizzon- -- I m p r o W a r e A G - Leiter Commerce Kunden ______________________________________________________ Zurlindenstrasse 29 Tel +41 61 826 93 00 CH-4133 Pratteln Fax +41 61 826 93 01 Schweiz Web http://www.imp.ch ______________________________________________________ _______________________________________________ mailop mailing list mailop@mailop.org https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
