On 26/02/2020 11:12, Alessandro Vesely via mailop wrote:
That looks remarkably like Sendgrid use ZenDesk for their abuse desk platform,
and they’re replying to or otherwise acknowledging your ticket. That they
include the original email body isn’t that surprising for an abuse desk.
Sorry, I thought I had made it clear they're _not_ ticket ack. I attach the
last one I received, it arrived five minutes after I sent the last complaint.
It looks EXACTLY like a ticket acknowledgement email to me. The "## In
replies all text above this line is added to the ticket ##" text is
telling me that it's a ticket acknowledgement and is allowing you to add
more information to the ticket by email. I'm not entirely sure why the
confusion???
Try changing the subject/message slightly on the complaint message you
send. I 100% expect the message you receive in return will have that
changed subject/message, not the original subject/message content.
--
Paul Smith Computer Services
Tel: 01484 855800
Vat No: GB 685 6987 53
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