Christian, I found myself in a similar boat needing to contact Cox. We
emailed the official address for our issue (unblock.requ...@cox.net &
postmas...@cox.net) on Feb 26th and did not get a response until March
21st. The response said that there were no issues seen in the last 7
days and asked us to provide a better example (we had provided the
postfix log lines that clearly displayed our issue at the time). This is
beyond frustrating that Cox took nearly a month to respond and then had
the gall to ask us to send a fresh example due to their delay.
Thankfully, after reaching out on this list (as you have just done) we
received a response from a third party that was able to direct our
concern to a knowledgeable individual at Cox (or their email provider).
If you do not hear back from someone within 24 hrs let me know and I
will dig up the contact and point them in your direction.
--Blake
On 5/6/2020 8:11 AM, Annex Ian via mailop wrote:
hello there!
Referring to the cox.com posts: we also see repetitive CXCNCT errors
for our mx-servers.
Can anyone help us out please, maybe with a contact-address? None of
our attempts to contact in the last weeks got us a reply or fix.
Thanks in advance!
Best regards,
christian
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