If you're a small-scale sender, this is just the way it goes with Outlook.com - SNDS doesn't do anything except provide
you %s, and because the number of emails from small-scale senders is so low (and the "customers" here don't even pay for
the service), Microsoft isn't incentivized to fix the issue. The usual "if you're using outlook.com/hotmail and don't
check your junk folder regularly, you're missing messages" rule applies.
If you're in the very-small-scale sender club SNDS doesn't even show you % mails that went to spam, and exists purely to
inform you that your IPs "have normal status" despite all the mail from them going direct to Junk (and all the headers,
like you mentioned, showing scores of PCL=2/SCL=0/BCL=0).
Worse, they haven't correctly resolved SPF/DKIM DNS records for many months (despite sending and receiving DNS queries
for the associated records)[1], spuriously failing messages that others accept without issue.
[1]
https://techcommunity.microsoft.com/t5/outlook/received-spf-temperror-protection-outlook-com-error-in/m-p/1801696
Matt
On 4/29/21 20:26, Robert Schoneman via mailop wrote:
We're having issues sending order confirmations from our event ticketing system to users of Microsoft's consumer email
services (Outlook, Hotmail, Live, MSN). The order confirmations are being sent to Junk. Some details are below this
paragraph. I've communicated with Microsoft's "Outlook.com Deliverability Support Team" and while they were very
responsive, unfortunately we hit a roadblock. They wanted us to enroll in JMRP and SNDS. Microsoft's JMRP system
requires enrollment in SNDS. However, to enroll in SNDS requires verifying ownership of the sending IP's. We don't own
them. Our event ticketing system vendor who does hasn't been helpful. We own the sending domain.
* SPF, DKIM, DMARC are all good and show as "pass" in the email headers of
messages sent to junk.
* Sending IP's have the correct PTR records.
* Looking at the headers of a message sent to Junk, I see that our PCL = 2,
SCL = 0 and BCL = 0.
* MS confirmed our sending IP's and domain aren't the issue: "We were unable
to identify anything on our side that
would prevent your mail from reaching Outlook.com customers."
* MS did however determine that "messages are being filtered (i.e. sent to
the Junk folder) based on the
recommendations of the SmartScreen Filter."
* Email messages from the same sending domain and IP's, using the same
address, which are other than order
confirmations (reports, for example) deliver to my Outlook.com email
address' Inbox without issue.
* The offending emails have
o No attachments
o One image stored on the same domain the message is sent from
o No links
o No card info
o A name and email address matching the recipient
* All emails are sent from a valid address and all NDRs/bounces are resolved.
* No marketing or bulk mail is sent from the domain.
* The same emails sent to Google, AOL, Yahoo deliver without issue.
I'm out of ideas here and would welcome any help on or off list. Our concern is if we can’t deliver an order
confirmation to our customers who use these email services, we’ll also have issues delivering their electronic tickets.
Robert Schoneman | Director of IT
*Blumenthal Performing Arts*
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