Dear Mailops! We have a customer who orders software licenses via paddle.com
He should get keys via Email. But they never arrive. I also don't see any trace of those emails in our logs. He got in contact with the Vendor he orders the licenses with. The vendor double checked the email address of our customer is correct and sent 'test' emails via Paddle.com which paddle.com reports as successfully sent. Still I can't see any trace of them in our email logs. Our customer and the vendor did try to open a technical issue with paddle.com but get nowhere as they don't manage to reach any human and only get basic 'have you verified recipient email address is correct, have you verified your spam-folder' replies from their online support agents. Does anyone has any contact to a technical person, who could look at the logs at the paddle.com side? Or who knows, for which IP range I should look to maybe see connections not getting anywhere (like failing on TLS or similar). -- Mit freundlichen Grüssen -Benoît Panizzon- @ HomeOffice und normal erreichbar -- I m p r o W a r e A G - Leiter Commerce Kunden ______________________________________________________ Zurlindenstrasse 29 Tel +41 61 826 93 00 CH-4133 Pratteln Fax +41 61 826 93 01 Schweiz Web http://www.imp.ch ______________________________________________________ _______________________________________________ mailop mailing list mailop@mailop.org https://list.mailop.org/listinfo/mailop
