On Tue, Jul 20, 2021 at 01:09:16PM -0700, Len Shneyder via mailop wrote: > Hi Brielle, > > Can you send me a full unredacted header and I'll take a look at what's > going on. I'm sorry you didn't get a response earlier to this.
I know I'm not Brielle but I'd like to confirm that Zoom is sending quite a bit to our spamtraps too. Unredacted headers are not forthcoming as we're not interested in revealing spamtraps. I should also say that I find it offensive for SendGrid support employees to ask for the same in support responses, which seems to be the new normal these days. An ESP does not need to know who was spammed in order to take a look into the matter. You do need to know which one of your customers is being discussed, and that information I have no problem handing out. The overwhelmingly most common X-Entity-ID in .zoom.us emissions from SendGrid is X-Entity-ID: 7mxhBNMkQ9yfwz0A5+NG7Q== for which the corresponding user ID number is Return-Path: <bounces+21079884 Yet one more point, support responses do need to contain enough information for the requestor to know what is being discussed. I asked for this in public over a year ago https://www.mail-archive.com/mailop@mailop.org/msg10376.html but have to keep coming back to the topic. I conclude it's not because ZenDesk doesn't support doing that. I have ideas about what else it could be, but I would love it if I was wrong on all of them. > > Thanks! > -L > > > > Message: 2 > > Date: Tue, 20 Jul 2021 11:35:47 -0600 > > From: Brielle <br...@2mbit.com> > > To: mailop@mailop.org > > Subject: Re: [mailop] Contact for Zoom webinar spam sent via Sendgrid > > (ugh) > > Message-ID: <737bf486-f945-c64b-a7ef-9575e1f6d...@2mbit.com> > > Content-Type: text/plain; charset=UTF-8; format=flowed > > > > These still seem to be coming in quite consistently... Same Zoom > > sendgrid account. > > > > Any updates on whats going on with this, Luke? > > > > > > > > On 7/6/21 2:44 PM, Brielle via mailop wrote: > > > Here's the two that they all share: > > > > > > Return-path: <bounces+xxxxxxx-xxxx-xxxxx=xxxxxx....@bounce-sg.zoom.us> > > > Return-path: <bounces+xxxxxx-xxxxx-xxxxxx=xxxxxx....@bounce-sg.zoom.us> > > > > > > (original unmunged version sent directly to you, Luke) > > > > > > I've got zoom messages via sendgrid being rejected via a system filter > > > currently, so there should be a bit of bounce messages going back at > > > Zoom/Sendgrid, but yet they still keep coming... > > > > > > Shouldn't there be some sort of required unsubscribe or report link at > > > the bottom of these? I seem to remember legitimate zoom invitations and > > > such all have one? But it's been a while. > > > > > > On 7/6/21 2:33 PM, Luke wrote: > > >> If you could share the return-path of the offending message, I can > > >> have it looked at. > > >> > > >> Cheers, > > >> Luke > > >> > > >> On Tue, Jul 6, 2021 at 11:39 AM Brielle via mailop <mailop@mailop.org > > >> <mailto:mailop@mailop.org>> wrote: > > >> > > >> Hello, > > >> > > >> Anyone here have a contact for Zoom in re of webinar spam being sent > > >> from their platform via Sendgrid owned IPs? > > >> > > >> I'm rather unhappy with the fact they're allowing people to spam > > >> with no > > >> unsubscribe or report feature. > > >> > > >> I know Sendgrid is a hot steaming pile of dog excrement these days > > >> when > > >> it comes to spam, so the lack of reporting or unsubscribe link > > >> doesn't > > >> surprise me... > > >> > > >> > > >> > > Len Shneyder > > VP Industry Relations > > [image: Twilio] <https://www.twilio.com/?utm_source=email_signature> > > EMAIL l...@twilio.com > > TWITTER @LenShneyder <https://twitter.com/LenShneyder> > > > _______________________________________________ > mailop mailing list > mailop@mailop.org > https://list.mailop.org/listinfo/mailop -- Atro Tossavainen, Chairman of the Board Infinite Mho Oy, Helsinki, Finland tel. +358-44-5000 600, http://www.infinitemho.fi/ _______________________________________________ mailop mailing list mailop@mailop.org https://list.mailop.org/listinfo/mailop
