Hi All, I was approached today by a potential client asking why one account in their Workspace is bulking, while none of the others are. Granted that one user could be generating complaints, but (from what was shared with me) it doesn't seem to be the case. In addition it seems that sporadically other accounts from the Workspace get bulked when this user mails from it, but others don't. At one point they could mail from their mobile just fine, but not from their desktop.
Some suggested the account or computer may be compromised. Is there a path to research this more thoroughly to help identify if the user is a spammer or if there is malware or other compromises they need to be reviewed? I suggested working with their Google contact, but they only have a contact for Google Domains. Would something as simple as a Google ticket suffice? Thanks! Jen
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