Great question, yes authentication is all set and they are at (checking) a quarantine policy.
On Fri, May 12, 2023 at 12:30 PM Julian Bradfield via mailop < mailop@mailop.org> wrote: > On 2023-05-12, Jenny Nespola via mailop <mailop@mailop.org> wrote: > > Hope you are well. I was wondering what else I may be missing when > > researching a Gmail/Workspace placement issue. I have a client that > > [ snip ] > > > Once you engage, the mail will stay in the inbox or if you pull from > spam, > > but anyone new (with a communication from that domain/IP combo) will go > to > > spam. > > [ snip ] > > This is very obvious, but you don't say you've done it: is the SPF and > DKIM set up correctly for the new site? In my experience a while ago, > if you have neither SPF nor DKIM, then gmail rejects; if you have SPF > but not DKIM, it accepts but quarantines. I don't know whether that's > still the case. > (Oh, and of course if the site has a DMARC record, what does it say?) > > _______________________________________________ > mailop mailing list > mailop@mailop.org > https://list.mailop.org/listinfo/mailop >
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