Alessandro Vesely <ves...@tana.it> possibly may have written:

>>> If you don't care enough to publish a valid SPF record, why should
>>> we think you care whether we deliver your mail?
>>
>> The customer in question used an ESP to send marketing emails.
>> That ESP told him what host to include in his SPF record.
>>
>> Probably some years later, that ESP changed domain and that include
>> became invalid.
>
>Anyone took care to alert them about that error?

In my experience, most organizations don't have a good handle on their public facing DNS (or their private, but that's a different issue), and making changes to these records is a process that the staff find fraught with confusion, career-ending moments, and fear.

The lack of self-documentation in the DNS ("Why did we put that in the DNS and who was responsible and do we still need it?") exacerbates the problem.

Fixing SPF records is not a simple thing in today's Internet-connected organizations. Alerting them of these errors seems to increase entropy rather than reduce it. Again, in my experience.

If you want to spend an amusing few moments, try querying large organization's DNS records for TXT and count the number of "we had to put this in to verify a cert/web site/service" records that were added for one-time domain verification and are still in, years later. Sometimes there are enough that the record no longer fits in UDP and requires a TCP response...

% dig TXT unhcr.org

; <<>> DiG 9.10.6 <<>> TXT unhcr.org

;; ANSWER SECTION:
unhcr.org. 300 IN TXT "4dPjn0bLvSs+K1Q8VUB00xdR09jgiB5+coOxz3Av9vqDDYIYHPjyKl9KLiCCeD02xwqfVw19LtQ/gcVDIjgxDw=="
unhcr.org.              300     IN      TXT     "591eoor52joegqskl9ac184iqd"
unhcr.org.              300     IN      TXT     "5t8fcmfgf2nc2ndqaqs2pvdfcf"
unhcr.org.              300     IN      TXT     "8h8bhm0dhut6hn1l4do8fn85jh"
unhcr.org.              300     IN      TXT     
"MS=3CE9D5FA6A0EB3B64A7A7A3F8D026EF18EA80952"
unhcr.org.              300     IN      TXT     "MS=ms93905490"
unhcr.org.              300     IN      TXT     "dt6emv4ipvnvvmv3noolv6o777"
unhcr.org.              300     IN      TXT     "gimrcjfu91s3qfhkri8g0k58r6"
unhcr.org. 300 IN TXT "google-site-verification=MLsLR2HAZQ9BMHTaAGabN7Y62_qNhrHX4F3N632MIUE" unhcr.org. 300 IN TXT "google-site-verification=mH2vWa5Es_J_duT7AnEGWVofbE3N4ShF72gG2du8R9k"
unhcr.org.              300     IN      TXT     "iqtn0542llv1l0pnarfakldjpn"
unhcr.org.              300     IN      TXT     "p05bsp32i1jsuk7ak49t2tc2lt"
unhcr.org.              300     IN      TXT     "pj3c7mlmlrije8a3o6jqsruuc3"
unhcr.org. 300 IN TXT "teamviewer-sso-verification=56587a1763d8457ba2d7de6b280aeb19"
unhcr.org.              300     IN      TXT     "tho1nrl5f4k0t5d2j7cqp0jgm4"
unhcr.org. 300 IN TXT "v=spf1 include:spf.protection.outlook.com include:spf1.unicc.unicc.org include:spf1.unhcr.org -all" unhcr.org. 300 IN TXT "webexdomainverification.4C675B87D61AB136E053AB06FC0A3F65=15e740df-26f8-4339-b9d8-d119e4065d24"


% dig TXT mcdonalds.com

; <<>> DiG 9.10.6 <<>> TXT mcdonalds.com
; ANSWER SECTION:

mcdonalds.com. 3600 IN TXT "amazonses:24YzB2l981UTyShDCxFnkb9onqr7EICEKxuiXuT0JsE=" mcdonalds.com. 3600 IN TXT "amazonses:2yrtLrBZnUnx460KXwTUxZ01Ud5ZLaiIxLObRgOROXw=" mcdonalds.com. 3600 IN TXT "amazonses:w61li6pZNv7ThE859iAQ4pB3r+/V0o3raZ+l+MjGGUM=" mcdonalds.com. 3600 IN TXT "bu6vtqae5ivnlcygdwdv5tlv3ouelhgc._domainkey.us.mcdonalds.com bu6vtqae5ivnlcygdwdv5tlv3ouelhgc.dkim.amazonses.com" mcdonalds.com. 3600 IN TXT "facebook-domain-verification=kgdg0z0q8plsrhydjn7cfc4060qs7e"
mcdonalds.com.          3600    IN      TXT     
"fcr34w4ydxvjlpfd378b6gy13sp70nl7"
mcdonalds.com. 3600 IN TXT "globalsign-domain-verification=sQ-XKBfUo5JDJd8xvoOg94ZQ0q4WWtarHMUXPLXva-" mcdonalds.com. 3600 IN TXT "google-site-verification=8P1qbyxjsZuEtxjuD8vE7jaw73fnw7996n0mmon34wQ" mcdonalds.com. 3600 IN TXT "google-site-verification=dWgCJy1wnoMQHUrevkULexZ6C4F67zRJRyhd2BD_0JM" mcdonalds.com. 3600 IN TXT "google-site-verification=iBg7YjcBWxqMsH0VIfkAY9LwQ9Q6HNstaznRQmt-JBo" mcdonalds.com. 3600 IN TXT "i3ercugito3yrnvxyidnkrs3ronr4jyy._domainkey.us.mcdonalds.com i3ercugito3yrnvxyidnkrs3ronr4jyy.dkim.amazonses.com"
mcdonalds.com.          3600    IN      TXT     
"m44vwjmxlvh26mg9nf08qshrn8rzy3s3"
mcdonalds.com. 3600 IN TXT "m4gcv5ds4osmwyunlxglow4zhbi2av7n._domainkey.us.mcdonalds.com m4gcv5ds4osmwyunlxglow4zhbi2av7n.dkim.amazonses.com" mcdonalds.com. 3600 IN TXT "v=spf1 include:spf.mailjet.com include:_spf.q4press.com include:amazonses.com include:_spf.tivian.com ~all"


--
Joel M Snyder, 1404 East Lind Road, Tucson, AZ, 85719
Senior Partner, Opus One       Phone: +1 520 324 0494
j...@opus1.com                http://www.opus1.com/jms

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