The address is lost. I had that happen with one of my gmail addresses (happily not used for anything important).
The kicker was - I could get the “someone tried to log into your address” message at my recovery email address, but I couldn’t get the 2FA key sent to my recovery address. The account didn’t have a phone number because google doesn’t need to know my phone number I have a perfectly good recovery email address on the account - which google knows because it sent the message I was trying to log in. But not the 2FA key to actually recover the account. laura > On 27 Aug 2024, at 05:18, Bryan Holloway via mailop <mailop@mailop.org> wrote: > > ... if there's anyone from Google Mail lurking, I have a customer trying to > get back into their account, and there's a back-up recovery e-mail ready and > waiting, but the usual g-mail processes just don't seem to want to utilize it. > > The password is correct, but it insists on verification from this user's no > longer existing cellphone. Yet the back-up account exists. For some reason > gmail refuses to try and use it, which would solve the underlying problem ... > > Thanks! > _______________________________________________ > mailop mailing list > mailop@mailop.org > https://list.mailop.org/listinfo/mailop -- The Delivery Expert Laura Atkins Word to the Wise la...@wordtothewise.com Delivery hints and commentary: http://wordtothewise.com/blog
_______________________________________________ mailop mailing list mailop@mailop.org https://list.mailop.org/listinfo/mailop
