Thanks Mark! Scott
On Wednesday, 11/09/2024 at 17:47 Mark Alley via mailop wrote: >From the doc language below on your particular error, unfortunately yes, this is almost certainly related to a customer-specific configuration. "XGEMAIL_0008 Message rejected because a domain, an IP address, or an email address is in the admin block list." Worst case scenario, you reach out to them through an alternative email and try to get the correspondent to raise an internal ticket to get it fixed through their IT team, or alternatively try postmas...@courts.az.gov - I checked and it seems like a valid recipient (at least, it didn't bounce). - Mark Alley On 9/11/2024 4:36 PM, Scott Q. wrote: Even if the MX is handled by Sophos directly ? courts.az.gov mail exchanger = 20 mx-02-us-west-2.prod.hydra.sophos.com. courts.az.gov mail exchanger = 10 mx-01-us-west-2.prod.hydra.sophos.com. Also this being a GOV entity, it's almost impossible to get a hold of them... Scott On Wednesday, 11/09/2024 at 17:32 Mark Alley wrote: On 9/11/2024 3:41 PM, Scott Q. via mailop wrote: Hello, is there anyone that works for Sophos that can contact me off-list ? We are getting a weird bounce message for one of our customers even though the recipient can be e-mailed just fine from other e-mail addresses, so this leads me to believe there is some sort of block in place. 44.232.189.154 does not like recipient. Remote host said: 550 5.7.1 XGEMAIL_0008 Command rejected Giving up on 44.232.189.154. Thank you, Scott https://docs.sophos.com/central/customer/help/en-us/ManageYourProducts/EmailSecurity/SMTPErrorCodes/index.html The email address of the sender or domain is highly likely in that Sophos customer's blocklist. You'd need the Sophos customer's email administrator to look at it. -Mark Alley
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