Hello MailOp,
I am hoping someone can provide some insight and possible actionable
items/words I can use with the carrier(s) involved.
I ported a TF number from Unitel to FlowRoute. All appeared fine,
everyone accepted and scheduled the port. The first bit of strangeness
was that the TF number routed to the new carrier 2 days before the port,
but only from certain (unknown) carriers. 3 calls on the 24th, 6 calls
on the 25th, and no calls on the 26th, the day of the port. I know the
number was still routing to Unitel as of 17:00 EDT yesterday. At some
point after that, we just receive an e404 recorded message, and then
disconnection. I do not see the calls hitting FlowRoute in my portal.
Unitel states they released the number on the 24th.
The DID in question is 800.708.5545. Does anyone have any thoughts
or insights into what is going on, and/or what I can request to fix it?
Apologies, I am a data guy, I am not well versed on telecom carrier things.
With Gratitude,
Dave Brockman
Senior Network Engineer
Gig City Cloud, LLC
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