Hi All,


Please reply to *[email protected]* ASAP



*Project Description:*



Location: VA

Duration: 4 Months



Engineer with Nortel VOIP/ACD Experience (Mid-Level)

Duties and Responsibilities

· Provide an Enterprise Solution for all current Pentagon Call Centers that
scales to meet their present and foreseeable future needs

· Replace current ACD system with the Nortel Enterprise Contact Center 6.0
ACD solution

· Establish an S1 Primary, S2 Secondary failover for the agents of the ACD

· Interface with customers to provide the ACD design, implementation of the
phones, migration of existing call customer call trees, implementation of
the separate customer management groups, and migration of all current
customers on the current ACD system

· Deploy multi-media features available on the CS2100





*Skills Inventory*

* *

Skill

Experience

Need

Entepr Solution for current Pentagon Call Ctrs

Expert

Required

Rpl ACD sys w/Nortel Ent w/ 6.0 ACD solution

Expert

Required

Est S1 Primary, S2 Seco failover for agents of ACD

Expert

Required

Interface w/cust ACD design, impl of the phones

Expert

Required

Migrate existing call cust call trees

Expert

Required

implment sep cust mgmt groups & migrate on ACD

Expert

Required

Deploy multi-media features available on the CS210

Expert

Required

DOD Active Secret Clearance Required

Expert

Required



Full Name:

Contact No. :

Email:

Current Location:

Relocation:

Availability:

Visa Status


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~~~~~~~~~~~~~~~~~~~~~~~~~~
Thanks & Regards…

Ravinder Sangani.

StanSource Inc.
Toll Free: 866 561 0351 x 3462.
Direct : 703 879 3462. Fax : 866 594 4637.
[email protected] www.StanSource.com

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