On 24-Jul-09, at 7:41 AM, Jon Hardcastle wrote:
> We had an issue with our Mantis machine going down, and in the midst
> of it all someone raised an issue - the email was dispatched but
> there is no trace whatsoever of the issue? infact the issue number
> is in use by another issue that is completely unrelated?
>
> Does anyone have any idea how that can happen? Surely the email but
> be AFTER the point that the bug record was/is created and hence the
> bug id is 'bagged'?
>
Failures are complicated. The record is "written" to the database,
and email is sent from the same process run. If the database failed
before the data was actually written to disk, then the scenario you
describe could happen. An index corruption can also cause loss of data
if the sysadmin isn't careful in recovering the database.
... Glenn
--
Glenn Henshaw Logical Outcome Ltd.
e: [email protected] w: www.logicaloutcome.ca
Mantis Developer and User since 2002
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