On 12/13/2012 02:09 PM, C. Olofson wrote:
Well;
If this is considered 'best practices' or even 'good practice' the
software should be set, by default, to do it then. Currently, in
contrast, the Getting Started Guide (v3.5 p49) makes the choice of
using *either* format appear inconsequential:
If you routinely share documents with users of Microsoft Office, you
might
want to change the Always save as attribute for documents to one of
the Microsoft Office formats.
For what it's worth, this is a classic case of a "crisis" for a
consumer goods company (i.e. s/w application publisher). The solution
to this won't be found in providing helpful hints for the next time.
It'll be found by being very responsive in providing status and
resolution in the same forums where the crisis is being discussed by
consumers.
For example:
http://en.wikipedia.org/wiki/Crisis_management#Examples_of_successful_crisis_management
-Craig
The problem all s/w suppliers face is one of users doing foolish things
because they can. This not offered as an excuse, we should probably make
it clearer what best practices are in our documentation.
Also, the default setting for LO is to ask when it detects one is not
saving to an ODF format. This setting can be annoying when that is
explicitly what one wants to do, e.g. saving a worksheet as a csv file.
It also can be disabled by the user, however I like to leave enabled
just as a reminder when I forget to save in an ODF format.
If warning pop ups are disabled or ignored by the user ultimately the
responsibility rest with the user not with the software developer.
My problem with the original rant was it was short on details about what
happened and why. It implied that the document was saved manually (using
docx format learned later). Write's default is to ask if this desired
and offers to save in an ODF format. So either he turned off the pop-ups
or ignored them - thus partially a user problem.
Italo noted that the real culprit is the docx format which causes
problems for users. There numerous reports on the Users list of docx
format being flaky to open and save to.
On 12/13/2012 10:14 AM, Tom Davies wrote:
Hi :)
Jay's advice is pretty much the standard the Users List keep
reiterating. Keep an original in native format and if you have to
share with others give them a Doc NOT a DocX
I've lost count of how many times a wide range of different people
have said that on the Users List.
Regards from
Tom :)
________________________________
From: Jay Lozier <jsloz...@gmail.com>
To: marketing@global.libreoffice.org
Sent: Thursday, 13 December 2012, 18:01
Subject: Re: [libreoffice-marketing] US Journalist blames LibO for
lost work
On 12/13/2012 12:18 PM, Italo Vignoli wrote:
On 12/13/12 6:17 PM, Jay Lozier wrote:
Good question about document length and how was he saving. What I
read
did not have enough details to know truly what happened.
Received both docs, unfortunately they are DOCX. Short doc, three
pages,
seems to be a format problem and not a content problem (the DOCX is
damaged).
As matter of good practice I always save or create as an ODF
document. If I need to send it as some other format then I use Save
As or File>>Export
-- Jay Lozier
jsloz...@gmail.com
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