http://pressroom.toyota.com/pr/tms/toyota/toyota-consumer-safety-advisory-102572.aspx?srchid=K610_p228906387



Frequently Asked Questions For Sticking Accelerator Pedal Recall and
Suspension of Sales
Which models are affected by the recall/stop sale?
Toyota’s accelerator pedal recall and suspension of sales is confined
to the following Toyota Division vehicles:
2009-2010 RAV4,
2009-2010 Corolla,
2009-2010 Matrix,
2005-2010 Avalon,
Certain 2007-2010 Camry
2010 Highlander except hybrid models,
2007-2010 Tundra,
2008-2010 Sequoia
No Lexus Division or Scion vehicles are affected by these actions.
Also not affected are Toyota Prius, Tacoma, Sienna, Venza, Solara,
Yaris, 4Runner, FJ Cruiser, Land Cruiser, Highlander hybrids and
select Camry models, including all Camry hybrids, which will remain
for sale.

What is the condition that has prompted Toyota to take this action?
In rare instances, there is a possibility that certain accelerator
pedal mechanisms may, mechanically stick in a partially depressed
position or return slowly to the idle position.

What is the likelihood that my vehicle will experience this condition?
The condition is rare and does not occur suddenly. It can occur when
the pedal mechanism becomes worn and, in certain conditions, the
accelerator pedal may become harder to depress, slower to return or,
in the worst case, stuck in a partially depressed position.

Are you continuing to investigate other models?
Toyota is confident that all models that contain the potentially
sticking pedals have been identified.

Why has Toyota stopped selling the affected vehicles?
Until Toyota has finalized an appropriate remedy to address the
potential for sticking accelerator pedals, a sales suspension is
necessary.

How long will this stop sale be in effect?
New cars covered by this recall will not be delivered until a remedy
is finalized and then implemented.

When do you expect to have a remedy?
We’re making every effort to remedy this situation for our customers
as quickly as possible.

What options are you exploring for a remedy?
We are reviewing a number of different options, and we hope to
announce a remedy soon.

What should I do if I believe my vehicle is affected by this
condition, i.e. I have noticed that my accelerator pedal is hard to
depress, slow to return or is unsmooth during operation. What should I
do?
The vehicle should be driven to the nearest safe location, the engine
shut off and a Toyota dealer contacted for assistance.

What if you experience a sticking accelerator pedal while driving?
Each circumstance may vary, and drivers must use their best judgment,
but Toyota recommends taking one of the following actions:

• If you need to stop immediately, the vehicle can be controlled by
stepping on the brake pedal with both feet using firm and steady
pressure. Do not pump the brake pedal as it will deplete the vacuum
utilized for the power brake assist.
• Shift the transmission gear selector to the Neutral (N) position and
use the brakes to make a controlled stop at the side of the road and
turn off the engine.
• If unable to put the vehicle in Neutral, turn the engine OFF. This
will not cause loss of steering or braking control, but the power
assist to these systems will be lost.
• If the vehicle is equipped with an Engine Start/Stop button, firmly
and steadily push the button for at least three seconds to turn off
the engine. Do NOT tap the Engine Start/Stop button.
• If the vehicle is equipped with a conventional key-ignition, turn
the ignition key to the ACC position to turn off the engine. Do NOT
remove the key from the ignition as this will lock the steering wheel.

If I am an owner of one of the affected vehicles, what action do I need to take?
Toyota is working quickly to prepare a correction remedy and will
issue owner notifications in the future.  No action is required at
this time unless you feel you are experiencing this condition.  If you
are experiencing this condition, immediately contact your nearest
Toyota Dealer for assistance.

Toyota stated that this did not affect new/low mileage vehicles, has
the situation changed?
The law requires that the entire universe of new vehicles identified
in our recall notice must be included in the stop sale.

Why are you stopping production at your factories?
Production is being stopped temporarily at five North American
production facilities to assess and coordinate activities related to
the recall announced on January 21.

What should I do if I still have questions or concerns?
If you still have questions or concerns that have not been addressed
here, please contact the Toyota Customer Experience Center at
1-800-331-4331.
The Toyota Customer Experience Center hours are:
Mon - Fri, 5:00 am - 6:00 pm PST
Sat, 7:00 am - 4:00 pm PST

###

The latest news about the sticking accelerator pedal recall:

Statement from Toyota on Supplier CTS (Jan. 28, 2010)

Toyota Temporarily Suspends Sale of Selected Vehicles (Jan. 26, 2010)

Toyota Files Voluntary Safety Recall on Select Toyota Division
Vehicles for Sticking Accelerator Pedal (Jan. 21, 2010)

###

Amended Recall
Potential Floor Mat Interference with Accelerator Pedal

On Wednesday, January 27, 2010, Toyota sent a letter to the National
Highway Traffic Safety Administration amending Toyota’s Defect
Information Report of October 5, 2009 regarding the potential risk for
floor mat entrapment of accelerator pedals in certain Toyota and Lexus
models. Toyota has decided to include certain other models in the
campaign. This action is separate from the recall of select Toyota
vehicles for sticking accelerator pedals.

The specific model names and years associated with the newly-expanded
population of subject vehicles for the pedal entrapment recall
include:

2008-2010 Highlander
2009-2010 Corolla
2009-2010 Venza
2009-2010 Matrix
2009-2010 Pontiac Vibe

As of January 26, 2010 the total vehicle population increased by
approximately 1,093,000 vehicles.

Toyota's remedy plan is to modify or replace the accelerator pedals on
the subject vehicles to address the risk of floor mat entrapment, even
when an older-design all weather floor mat or other inappropriate mat
is improperly attached, or is placed on top of another floor mat.
Floor surface modifications are also being considered and will be
included in the remedy plan for any model for which it is deemed
appropriate.

Initially, dealers will be instructed on how to reshape the
accelerator pedal for the repair.  As replacement parts with the same
shape as the modified pedal become available, they will be made
available to the dealers for the repair. Customers who have had the
pedal reshape remedy completed will have the opportunity to receive a
new pedal if they desire, after replacement pedals become available.

In addition, Toyota will replace any Toyota all-weather floor mat in a
subject vehicle with a newly designed mat, free of charge. For those
customers who have the previous design all-weather floor mat but do
not need or want the newly designed all-weather floor mat, Toyota will
recover the previous design all-weather floor mat and reimburse its
price.

###

The latest news about Toyota's consumer safety advisory for potential
floor mat interference with the accelerator pedal in certain Toyota
and Lexus vehicles:

Setting the Record Straight (Dec. 23, 2009)

A Healthy Discussion on Safety (Dec. 10, 2009)

Toyota Announces Details of Remedy to Address Potential Accelerator
Pedal Entrapment (Nov. 25, 2009)

Unintended Acceleration: Toyota Addresses the Issues (Nov. 6, 2009)

Toyota's Statement Regarding NHTSA News Release (Nov. 4, 2009)

Toyota Begins Interim Notification to Owners Regarding Future
Voluntary Safety Recall Related to Floor Mats (Nov. 2, 2009)

NHTSA report (Nov. 2, 2009)

Toyota owner letter (Nov. 2, 2009)

Toyota Consumer Safety Advisory: Potential Floor Mat Interference with
Accelerator Pedal (Sept. 29, 2009)

Toyota/Carpeted/All-Weather Floor Mat Inspection, Application &
Installation Instructions (Sept. 29, 2009)

Toyota Carpet Floor Mat Application Information Chart (Sept. 29, 2009)

Toyota All-Weather Floor Mat Quick Reference Chart (Sept. 29, 2009)

###

NOTE TO CONSUMERS: We’ve received a number of comments and questions
about the floor mat issue and understand the safety concerns. We want
to be responsive, but the Toyota USA Newsroom is not intended as a
place for consumer complaints, or detailed information about any
vehicle features, specs or capabilities. These types of concerns are
best handled by our Customer Experience Center where they will be
routed to the appropriate customer service representative for Toyota,
Scion or Lexus. You can reach our customer service representatives by
calling 1-800-331-4331. Prefer to email or chat? Simply access our
website email or live chat links for Toyota, Scion or Lexus.

Media Web site: www.toyotanewsroom.com
Public Web site: http://www.toyota.com and http://www.lexus.com

_______________________________________________
Marxism-Thaxis mailing list
Marxism-Thaxis@lists.econ.utah.edu
To change your options or unsubscribe go to:
http://lists.econ.utah.edu/mailman/listinfo/marxism-thaxis

Reply via email to