http://www.freep.com/apps/pbcs.dll/article?AID=/20100816/NEWS06/8160343/1322/Future-technology-floods-into-hospitals&template=fullarticle

Posted: Aug. 16, 2010
Computers driving the hospital of the future
Electronic medical records system cuts errors, coordinates care
BY PATRICIA ANSTETT
FREE PRESS MEDICAL WRITER

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The hospital of the future is coming to Michigan.




All over the state, hospitals and doctor networks are investing
millions in technology, a push also being made by the federal
government.

Patients at some of the state's largest health systems over the next
few years, for example, will have hospital rooms wired into a computer
system that lets them see their vital signs, medicines and the name
and photograph of the hospital staffer who enters their room. All 191
rooms at Henry Ford West Bloomfield Hospital are now equipped with
Smart Room technology. The Detroit Medical Center plans to add it in
the next few years on its Harper and Hutzel hospitals' medical and
surgical floors.

The DMC has already spent $50 million in the last few years to upgrade
its electronic medical records system.

The systems spot medication errors, alert staffers to patients with
drug allergies and send out alerts about the federal drug safety and
recall alerts.

The federal government will use $2.73 billion in bonuses to entice
more health providers to install and upgrade electronic medical record
systems -- or face reductions in their Medicare or Medicaid
reimbursements by 2015.


Medical records system brings peace, accuracy
Born 16 weeks early, Saul and Micah Friedman each take more than a
half-dozen medicines to help them get stronger and healthier.

Fraternal twins, the newborn boys are so tiny that they look quite
alike, making them especially vulnerable to getting an incorrect
medicine or dose.

A $50-million health information technology system at the Detroit
Medical Center helps to ensure accuracy. It aligns bar codes on all
the boys' medical records to an electronic records system that their
doctors, nurses and others use to double-check medicines, coordinate
information to their entire care team and alert them to any possible
life-threatening event.

"It gives me confidence knowing the right things will be done when I'm
not here," said the twins' mom, Orit Friedman of Ferndale. "It gives
me peace of mind."

Dr. Leland Babitch, the DMC's chief medical information officer, said
the systems have reduced medication errors by as much as 75%.

It's just one of many steps hospitals across the state are taking to
improve service to patients.

Electronic medical record systems are "a powerful force for reducing
errors, lowering costs and increasing doctor/patient satisfaction,"
Kathleen Sebelius, secretary of the U.S. Department of Health and
Human Services, said last month when she announced new rules for
doctor networks and hospitals to add comprehensive electronic medical
systems during the next four years.

The systems bring all kinds of patient benefits. They won't have to
tote records from office to office. Their primary care doctors can
find out immediately what happened after a patient was hospitalized or
referred to a specialist. Discharge orders and medications are printed
up and given to patients when they leave the hospital.

"It makes me feel safe," said Uniqua Leak, 19, of Detroit. Before she
was discharged in July from Hutzel Women's Hospital with her new son,
nurse Chantelle Martin read from printouts of Leak's electronic
medical records to review her medicines and upcoming appointments
before she let her go home.

To improve and coordinate care, save money and eliminate errors in
hospitals and doctor offices, the federal government hopes to entice
more hospitals to install electronic systems.

Bonuses for hospitals
Starting in October, and continuing through 2015, hospitals and
doctors able to document they have completed multiple steps toward
creating a comprehensive electronic system will be eligible for
Medicare or Medicare bonuses. Those that don't will see reductions in
their Medicaid and Medicare payments, unless they can prove that
compliance would cause them a significant financial hardship.

Doctors' offices can earn as much as $44,000 in bonuses; hospitals
might get bonuses "in the millions," federal regulators say.

The new systems help ensure safety as well as address patient concerns.

Smart Rooms, for example, wire hospital rooms to computer programs
that help familiarize patients with their caregivers by letting them
pull up pictures and names of staffers who enter their room.

The systems, now in use in every room at Henry Ford West Bloomfield
Hospital and expected to be added in the next few years at other
Michigan hospitals, including Harper University and Hutzel Women's
Hospitals in Detroit, also let patients get details about their
medical condition, their daily activities and resources where they can
learn more about their health problems.

Smart Rooms and equipment also let staffers feed a person's vital
signs immediately into a computer, rather than carrying around memo
pads and sticky notes to enter information later in a patient's chart.
The rooms and intravenous equipment also can be linked to sensors that
give off signals if medicines are running low and need to be reordered
or if a patient with a risk of falling gets out of bed.

But the multimillion-dollar cost of the systems poses significant
challenges meeting the new requirements, said Dan Armijo, project
director of the Michigan Center for Effective IT Adoption, federally
funded project of the Ann Arbor-based Altarum Institute. Some worry
the hurdles may be overwhelming, he said.

Meeting the challenge
Statewide, about 23% of Michigan hospitals have electronic medical
record systems in all their units, compared with only 17% nationwide,
according to Jim Lee, vice president for data policy and development
at the Michigan Health & Hospital Association, which is working with
the Michigan center to help hospitals adopt the technology and be
eligible for federal incentives.

Staffers from the center are spending the summer holding information
and training systems for rural hospitals to help them meet the
challenge.

Some of Michigan's largest systems are much further along and expect
to qualify for federal incentive payments next year or in 2012. They
include the DMC; the University of Michigan, Ann Arbor; the Novi-based
Trinity Health; Spectrum Health, Grand Rapids, and St. John Providence
Health, Warren.

As helpful as they are, new computer applications can't just be
purchased and "dropped in place," the DMC's Babitch said. "It's a
constant evolution."

The DMC has a team of super-users who meet weekly to tweak and improve
the system. Most recently, all patient discharge information -- once a
cumbersome paperwork process -- was added to the system, requiring
coordination from multiple departments that send patients home with
orders and drug prescriptions.

Lisa Gulker, director of clinical transformation at Harper University
and Hutzel Women's hospitals, said that even curmudgeons who don't
like computers come around to accept the systems "once you've got your
first near-miss, where the system tells you that you may have the
wrong patient, or the wrong dose. The aha moment goes on."

"You think, in the old world, you wouldn't have that double-check."

Contact PATRICIA ANSTETT: 313-222-5021 or panst...@freepress.com

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