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Regarding emotional labor, which Hans just mentioned: My flight to Japan was on Japan Airlines. We returned on United. We were struck by the difference in flight attendants. On United, they were stressed and overworked. Their emotions were far from positive but from no fault of their own, I suspect. In contrast, Japan Airlines flight attendants always seemed very positive, even though they were expected to keep the toilets clean during the flight. I don't know how much the difference was cultural and how much was due to management-created stress. I wish I knew more. -- Michael Perelman Economics Department California State University Chico, CA 95929 530 898 5321 fax 530 898 5901 http://michaelperelman.wordpress.com ________________________________________________ Send list submissions to: Marxism@greenhouse.economics.utah.edu Set your options at: http://greenhouse.economics.utah.edu/mailman/options/marxism/archive%40mail-archive.com
