Kindly reply me on nag...@ziplogic.com only

Hi. 


Please let me know do you have any consultant for this requirement 


50 C2C

Location: Remote

12 month contracts and the candidates can work remotely.     


Genesys/Avaya and Verizon Network Manager Developer 


This position requires an understanding of call center operations and 
experienced contact centers use of technology. Knowledge of complex call 
routing and screen pop technology is also important. The successful candidate 
will work closely with business leaders, IT staff and management in responding 
to call center technology issues as well as participation in strategic planning 
and project work. This position requires the continued support of existing 
applications used today as well as participation in the definition and building 
of a new Genesys/Avaya and Verizon Network Manager routing applications. Other 
specific skills and areas of expertise are recent hands-on experience with the 
following: 


  a.. Avaya PBX/ACD/CMS (3 years) - Required 
  b.. Genesys Inbound routing design and scripting (5 yrs) - Required 
  c.. Verizon Network Manager - not required but beneficial and advantageous to 
being considered above all others 
  d.. Genesys reporting (Brio, Crystal, Hyperion) development and support (2 
yrs) - beneficial 
  e.. Genesys troubleshooting (5 years) - must have some experience 
  

Thanks & Regards,

Nagesh,
Zip Logic LLC.
Ph: 510-250-7616, 
FAX: 510-578-1309
Email: nag...@ziplogic.com,

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