A new Job, ID: 50031 <http://ejobsville.com/display-job/50031> was added at eJobsVille.com - For the Best Tech Jobs in Town <http://ejobsville.com>
Title: Business Systems Analyst III Call center Apps - Client: Assurant - ATL, Georgia posted on 2013-10-14 11:20:26 Job Description:Business Systems Analyst III Call center Apps The Business Systems Analyst III primary role is to support systems and staff by recommending and implementing system enhancements that promote efficiency, compliance and growth. In addition, the Business Systems Analyst III contributes broad experience and a high level of expertise in business processes and system functionality. On project assignments of high risk and complexity, the position leads and directs activities such as requirement definition, research, analysis, testing, training, and documentation. Acts as the customer / IT liaison during analysis, requirements definition and design activities; maintains an understanding of a broad range of business processes and related systems; provides strategic advice for business processes and solutions; collaborates with business stakeholders to define and document business requirements and with technical staff to develop solution alternatives. Participates in the Project Management process; understands and applies the system development methodology; contributes to project deliverables including vision documents, status reports, and project, risk, resource and financial plans; communicates status, business impacts and system changes to team members, business partners, sponsors, management and other interested parties; coordinates issues, tracking and resolution. Manages testing activities for maintenance and project assignments; provides guidance for testing strategies, scope and scenarios; reviews and provides advice for testing-related estimates of effort, duration and resource utilization; prepares and reviews test plans; identifies testing risks and contributes to the overall management of project and risk plans; coordinates, manages and participates in complex testing efforts. Provides general customer and IT support for assigned business applications; deals with the most complex system problem logs; works with business and technical staff to perform effective root-cause analysis and resolution; leads implementation support activities; directs and participates in training support activities such as documentation authoring and preparation, training preparation and delivery or follow-up. Gathers, compiles, interprets and summarizes systems and business process changes; maintains system support tables. Requirements: --Requires 5 to 7 years of progressive Business Systems Analyst experience in an Call Center environment. This a MUST, MUST, MUST! --Helpful to have Project Management experience --Experience with IT Service Management systems including Change, Configuration, Incident, Problem and Request Management, along with IT Chargeback and Time Tracking is highly desirable --Experience with Cisco technologies for Contact Centers is highly desirable --Experience with Call Center systems - IVR/VRU, CTI, Workforce Management, Call Reporting, Call Scripting and Routing is highly desirable --Maintains awareness of testing alternatives at a level where they can be analyzed and the most effective testing strategy selected and agreed --Utilizes testing knowledge and experience to assess and advise on the practicality of testing process alternatives. --Identifies improvements to the process and assists in their implementation. --Ensures that any risks associated with the agreed test strategy and the system test plan are clearly documented and described to the clients/users and colleagues. --Manages all risks associated with the testing and takes preventative action when any risks become unacceptable. --Provides authoritative advice and guidance to colleagues on any aspect of testing, including training for testers and other developers where appropriate. --Takes responsibility for all phases of testing and the management of the testing activities within a project. --Important to have Team Leadership skills and Multi Site experience --Requires ability to estimate, plan, schedule, organize, coordinate, and execute activities --Requires ability to effectively manage multiple assignments and priorities Click here to view full job description and apply<http://ejobsville.com/display-job/50031> (Guest users can also apply) ------------------------------ Best regards, eJobsVille.com - For The Best Tech Jobs In Town -- You received this message because you are subscribed to the Google Groups "MCMS" group. To unsubscribe from this group and stop receiving emails from it, send an email to mcms+unsubscr...@googlegroups.com. To post to this group, send email to mcms@googlegroups.com. Visit this group at http://groups.google.com/group/mcms. For more options, visit https://groups.google.com/groups/opt_out.
