A new Job, ID: 215764 <http://www.ejobsville.com/display-job/215764> was added at eJobsVille.com - For the Best Tech Jobs in Town <http://www.ejobsville.com>
Title: Urgent requirement for Technical Lead - MS Windows located at Cedar Rapids ,IA posted on 2014-07-30 17:37:33 Job Description:· Description "Primary Duties and Responsibilities: List primary duties and responsibilities of the job using present tense action verbs, in order of importance and with percentage of time spent on each duty / responsibility. Include differentiating statements based on level of job. If this is a management level position, include supervisory and budget responsibilities. · Handle and log callers’ problems or questions by diagnosing situation, determining appropriate response, and ensuring effective call resolution. This includes providing updates to reflect current resolution status. · Monitor outstanding call situation and provide call originator with timely status updates regarding resolution process. · Provide training to callers whenever possible and report detected training needs to appropriate management · Record caller suggestions for system enhancement/ improvement. · Notify appropriate management, in accordance with established problem escalation procedures, to address call resolution issues. · Coordinate with third party vendor support to address any call situation requiring technical intervention, brand support or other action, which is beyond the scope of the TAN Tech Solutions’ responsibility. · Perform testing of any software changes required to correct reported production problems and/ or for enhancements to the company programs to the extent necessary to ensure an efficient, accurate outcome · Participate in special projects as assigned. · Assist in the development of bulletins, system usage tips, training aids, and other communications promoting effective system usage. · Perform performance tuning to workstation operating environment in order to avoid further or future problems. · Analyze and identify all technical problems for assigned Field Office equipment. Determine whether software, hardware, LAN, configurations, operating environment, connectivity or a combination of these things is the source of the problem and work with the appropriate second level support to resolve. · Manage day-to-day tasks of TAN Tech Solutions, such as monitoring call volume and traffic, and handling problems as they occur. · Other duties as assigned based on divisional needs. · Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules. · Exhibits regular, reliable, punctual and predictable attendance. Required Qualifications: List required education level and/or equivalent experience, and any additional required skills or certifications, consistent with leveling guidelines. · Fundamental understanding of PC/ laptop technologies, including a working knowledge of hardware configuration/setup and experience in using Windows 7 and up. · Excellent oral and written communication skills are required. *Click here to view full job description and apply <http://www.ejobsville.com/display-job/215764> (Registration not mandatory to apply for this job)* ------------------------------ Best regards, eJobsVille.com - For The Best Tech Jobs In Town -- You received this message because you are subscribed to the Google Groups "MCMS" group. To unsubscribe from this group and stop receiving emails from it, send an email to mcms+unsubscr...@googlegroups.com. To post to this group, send email to mcms@googlegroups.com. Visit this group at http://groups.google.com/group/mcms. For more options, visit https://groups.google.com/d/optout.
