A new Job, ID: 242196 <http://www.ejobsville.com/display-job/242196> was added at eJobsVille.com - For the Best Tech Jobs in Town <http://www.ejobsville.com/>
Title: business analyst with CRM MS Dynamics posted on 2014-09-12 19:46:08 Job Description:Job Title- Business Analyst with CRM MS Dynamics Duration- Long Term Contract Location- Wilmington, DE Client is seeking for an experienced Business Analyst with Microsoft Dynamics CRM with strong analytical abilities, and debugging skills, and strong communication skills both written and verbal. *Key Accountabilities:* · Analysis of technical solutions for our global Customer Relationship Management (CRM) · Provide 2nd & 3rd line support to our global user base · Clearly document problem description, each activity and solution for each case · Perform in-depth analysis of issues to determine causes and solutions · Work with customers, , support and other members of the team to investigate, test and develop solutions and workarounds to resolve issues and requests · Communicate the status of issues to clients and to the CRM team management · Identify high priority customer issues and escalate to management as appropriate *Key Success Criteria:* · Excellent Team player · Realize personal accountability within team · Excellent interpersonal and communication skills are essential · Must possess high degree of initiative; anticipate and avoid problems; proactively resolve issues Must be thorough, have strong analytical and follow up skills, and be able to research/learn independently · Strong system lifecycle/methodology experience · Contributing team player with excellent communication skills, managing your own workload and work well on your own initiative. *Skills * · Product experience required: · At least 1 year's experience working with MS Dynamics CRM 2011/2013, 4+ years' experience preferred · Recent in-depth experience managing or administering Microsoft SQL Server databases using Microsoft SQL Server 2008, 2008 R2 or 2012. · Familiarity with common TCP/IP protocols including HTTP and SMTP. · Experience with Performance Monitoring and load testing methodologies. · Demonstrable experience developing and deploying web service based solutions · Experience administering Microsoft IIS web servers (versions 7.0 and 7.5) · Excellent understanding of XML and HTML data structures · Hands on experience with client-side JavaScript and C# .NET · Hands on experience with WCF (Windows Communication Foundation) · Strong support desk experience including call logging and SLA compliance · Microsoft SQL Server (Reporting Service and Integration Services experience is highly desirable) *Preferred skills:* · Outlook and Telephony (CTI) Integration with MS CRM product · Microsoft Team Foundation Server or equivalent experience with a comparable ALM tool. · Solid mastery of Microsoft Office tools (Outlook, Excel, Macros, PowerPoint etc.) · Database model design, implementation, maintenance, performance tuning Salary: 59 *Click here to view full job description and apply <http://www.ejobsville.com/display-job/242196> (Registration not mandatory to apply for this job)* ------------------------------ Best regards, eJobsVille.com - For The Best Tech Jobs In Town -- You received this message because you are subscribed to the Google Groups "MCMS" group. To unsubscribe from this group and stop receiving emails from it, send an email to mcms+unsubscr...@googlegroups.com. To post to this group, send email to mcms@googlegroups.com. Visit this group at http://groups.google.com/group/mcms. For more options, visit https://groups.google.com/d/optout.
