A new Job, ID: 243088 <http://ejobsville.com/display-job/243088> was added at eJobsVille.com - For the Best Tech Jobs in Town <http://ejobsville.com/>
Title: Business Analyst with SFDC Position at San Francisco, CA posted on 2014-09-15 14:49:20 Job Title: *Business Analyst with SFDC* Location: *San Francisco, CA* Duration: *5-6 Months* Starts : *ASAP* *Job Description:* *Must have SFDC Experience and Service Cloud implementations under their belt. Certifications are must.* *Business analyst* • The Business Analyst-Service Cloud will support service cloud implementations in Salesforce.com. • Provide business analysis, for service cloud projects, including call centers, customer service and support. • Responsible for performing client needs analysis, identifying client business processes and creating requirements documents. • Configure systems as well as provide solutions consulting and recommendations for systems enhancements. • Acts as a liaison between technical and non-technical staff to ensure all deliverables meet the client s business needs and our company's highest standards. *Requirements* • Skilled with technologies such as, Salesforce, Visio, Marketing Automation, Cloud Solutions • Senior level professional services consulting experience • Worked with Salesforce.com Knowledge Management module • Accountable for certain project deliverables and documents to be presented to client • Ensure deliverables meet technical requirements as well as client expectations • Demonstrate understanding of how various issues affect the overall outcome of projects • Manage and maintain a collaborative working relationship with clients and consistently deliver high-quality services *Responsibilities* • Work with business resources to identify detailed business requirements to support Salesforce.com implementation within the scope of prioritized initiatives • Develop comprehensive functional requirements documents, use cases, test conditions, test scripts, and training documentation to support the successful implementation of initiatives and processes • Partner with business teams and/or IT Applications staff to design and deploy solution design changes to applications functionality and processes to meet changing strategic/operational needs • Configure Salesforce.com to meet approved solution designs • Document and gather IT and business approvals for detailed requirements and designs • Manage all application test cycles from end to end with relevant IT and Business participants • Develop comprehensive training materials and other change management collateral as appropriate for each initiative, delivery training to super users and end users as appropriate • Able to handle pressure and ever-changing requirements • Required technical skills / experience include: • In-depth understanding of the capabilities and constraints of the SFDC CRM application coupled with solid understanding of the related business processes (Sales, Marketing, Customer Support, Professional Services…etc.) • Strong business analysis experience in a highly integrated, SDLC managed global systems environment • Experience with acquisition integration projects a plus • Familiarity with technical capabilities of Visual Force, APEX APIs, APEX Triggers, and APEX Web services • Experience with Chatter, Content a plus • BS/BA preferred, in Business Administration or Finance or Computer Sciences • Will utilize required Salesforce.com, Service Cloud certification *Click here to view full job description and apply <http://ejobsville.com/display-job/243088> (Registration not mandatory to apply for this job)* ------------------------------ Best regards, eJobsVille.com - For The Best Tech Jobs In Town -- You received this message because you are subscribed to the Google Groups "MCMS" group. To unsubscribe from this group and stop receiving emails from it, send an email to mcms+unsubscr...@googlegroups.com. To post to this group, send email to mcms@googlegroups.com. Visit this group at http://groups.google.com/group/mcms. For more options, visit https://groups.google.com/d/optout.
