*POSITION SUMMARY:* The MIA seeks an experienced professional to plan, implement, direct, and manage a sales and service department, Visitor and Member Services (VMS), by utilizing online, phone, and in-lobby programs. This position is responsible for enhancing the visitor and member experience museum-wide by effectively communicating the MIA?s full range of exhibition, program and event offerings, and effectively providing sales, service and support. Duties include: plan, implement and administer all functions of the VMS department in a manner that results in the attainment of financial and service goals; direct all operational activity of the VMS department; direct and manage the Information Desk and volunteer program; represent Visitor Services on several cross-functional teams; and serve as Team Leader for Visitor Experience Team.
Requirements include: Bachelor?s degree in management, communications, human resources, non profit management, arts administration, or other related area, or equivalent experience; minimum of five years sales and/or service experience with at least three years successful managerial experience including managing customer service/public contact and/or sales positions; ability to problem solve and plan strategically; strong conflict resolution skills and ability to work with a diverse public; strong computer skills; ability to perform multiple tasks simultaneously; ability to represent the museum in a positive and professional manner; self-motivated with the ability to initiate and follow through on projects independently; ability to use discretion when dealing with confidential records; dependable and reliable; ability to work as a team player within department, division, and museum; available to work occasional nights and weekends. Working knowledge of ticketing software and online database systems required. To apply, send a cover letter and resume. *MAIL:* Attn: Human Resources The Minneapolis Institute of Arts 2400 Third Avenue South Minneapolis, MN 55404 *FAX:* (612) 870-3263 *EMAIL:* miajobs at artsmia -- John R. Bedard | Director of Information Systems Minneapolis Institute of Arts 2400 Third Avenue South Minneapolis, MN 55404 612-870-3268 | JBedard at artsmia.org | www.artsmia.org
