Dear pak syafril

mohon analisa dan solusi dari log berikut ini pak, salah satu dari user
kami tidak dapat mengirim ke luar (ke  alicia....@scrippsnetworks.com),
berikut lognya:



========================
=  Session Transcript  =
========================

  [095802] Session 095802; child 0001
  [095802] Parsing message <xxxxxxxxxxxxxxxxxxxxxxxx\pd35000818847.msg>
  [095802] *  From: julie.wib...@kompas.tv
  [095802] *  To: alicia....@scrippsnetworks.com
  [095802] *  Subject: Invoices check
  [095802] *  Size (bytes): 1343257
  [095802] *  Message-ID: <01e701d40c67$a10d3870$e327a950$@kompas.tv>
<01e701d40c67$a10d3870$e327a950$@kompas.tv>
  [095802] Resolving MX record for scrippsnetworks.com (DNS Server: 8.8.4.4)...
  [095802] *  P=000 S=001 D=scrippsnetworks.com TTL=(59)
MX=[scrippsnetworks-com.mail.protection.outlook.com]
  [095802] *  P=010 S=002 D=scrippsnetworks.com TTL=(59)
MX=[scrippsnetworks-com.mail.eo.outlook.com]
  [095802] *  P=020 S=000 D=scrippsnetworks.com TTL=(59)
MX=[scrippsnetworks-com.mail.eo.outlook.com]
  [095802] Attempting SMTP connection to
scrippsnetworks-com.mail.protection.outlook.com
  [095802] Resolving A record for
scrippsnetworks-com.mail.protection.outlook.com (DNS Server:
8.8.4.4)...
  [095802] *  D=scrippsnetworks-com.mail.protection.outlook.com
TTL=(0) A=[207.46.163.170]
  [095802] *  D=scrippsnetworks-com.mail.protection.outlook.com
TTL=(0) A=[207.46.163.247]
  [095802] *  D=scrippsnetworks-com.mail.protection.outlook.com
TTL=(0) A=[207.46.163.215]
  [095802] Randomly picked 207.46.163.215 from list of possible hosts
  [095802] Attempting SMTP connection to 207.46.163.215:25
  [095802] Waiting for socket connection...
  [095802] *  Connection established 10.8.40.3:54652 --> 207.46.163.215:25
  [095802] Waiting for protocol to start...
  [095802] <-- 220 BL2FFO11FD018.mail.protection.outlook.com Microsoft
ESMTP MAIL Service ready at Mon, 25 Jun 2018 09:33:58 +0000
  [095802] --> EHLO mail.kompas.tv
  [095802] <-- 250-BL2FFO11FD018.mail.protection.outlook.com Hello
[202.146.0.110]
  [095802] <-- 250-SIZE 157286400
  [095802] <-- 250-PIPELINING
  [095802] <-- 250-DSN
  [095802] <-- 250-ENHANCEDSTATUSCODES
  [095802] <-- 250-STARTTLS
  [095802] <-- 250-8BITMIME
  [095802] <-- 250-BINARYMIME
  [095802] <-- 250-CHUNKING
  [095802] <-- 250 SMTPUTF8
  [095802] --> MAIL From:<julie.wib...@kompas.tv>
<julie.wib...@kompas.tv> SIZE=1343257
  [095802] <-- 250 2.1.0 Sender OK
  [095802] --> RCPT To:<alicia....@scrippsnetworks.com>
<alicia....@scrippsnetworks.com>
  [095802] <-- 550 5.4.1 [alicia....@scrippsnetworks.com]: Recipient
address rejected: Access denied [BL2FFO11FD018.protection.gbl]
  [095802] --> QUIT

========================
=    End Transcript    =
========================

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