Pak Syafril,
Mohon bantuannya analisa email dibawah ini :

Fri 2021-07-09 10:53:15.992: [03372024] Session 03372024; child 0003
Fri 2021-07-09 10:53:15.992: [03372024] Accepting SMTP connection from 36.37.74.98:44033 to 45.112.125.7:25 Fri 2021-07-09 10:53:15.992: [03372024] Location Screen says connection is from Indonesia, Asia Fri 2021-07-09 10:53:15.992: [03372024] --> 220 mx.sasinternasional.com ESMTP MDaemon 21.0.1; Fri, 09 Jul 2021 10:53:15 +0700
Fri 2021-07-09 10:53:15.997: [03372024] <-- EHLO owa.pp-epc.com
Fri 2021-07-09 10:53:15.997: [03372024] --> 250-mx.sasinternasional.com Hello owa.pp-epc.com [36.37.74.98], pleased to meet you
Fri 2021-07-09 10:53:15.997: [03372024] --> 250-ETRN
Fri 2021-07-09 10:53:15.997: [03372024] --> 250-8BITMIME
Fri 2021-07-09 10:53:15.997: [03372024] --> 250-ENHANCEDSTATUSCODES
Fri 2021-07-09 10:53:15.997: [03372024] --> 250-STARTTLS
Fri 2021-07-09 10:53:15.997: [03372024] --> 250 SIZE 31457280
Fri 2021-07-09 10:53:16.004: [03372024] <-- MAIL FROM:rah...@pp-epc.com <mailto:rah...@pp-epc.com> SIZE=1978088 Fri 2021-07-09 10:53:16.006: [03372024] Performing IP lookup (owa.pp-epc.com) Fri 2021-07-09 10:53:16.237: [03372024] * D=owa.pp-epc.com TTL=(640) A=[36.37.74.104]
Fri 2021-07-09 10:53:16.237: [03372024] ---- End IP lookup results
Fri 2021-07-09 10:53:16.237: [03372024] Performing IP lookup (pp-epc.com)
Fri 2021-07-09 10:53:16.386: [03372024] * D=pp-epc.com TTL=(637) A=[36.37.74.98] Fri 2021-07-09 10:53:16.386: [03372024] * D=pp-epc.com TTL=(637) A=[36.37.74.101] Fri 2021-07-09 10:53:16.386: [03372024] * D=pp-epc.com TTL=(637) A=[36.37.74.103] Fri 2021-07-09 10:53:16.386: [03372024] * D=pp-epc.com TTL=(637) A=[36.37.74.102] Fri 2021-07-09 10:53:16.386: [03372024] * D=pp-epc.com TTL=(637) A=[36.37.74.104] Fri 2021-07-09 10:53:16.386: [03372024] * D=pp-epc.com TTL=(637) A=[36.37.74.105] Fri 2021-07-09 10:53:16.386: [03372024] * D=pp-epc.com TTL=(637) A=[36.37.74.99] Fri 2021-07-09 10:53:16.386: [03372024] * D=pp-epc.com TTL=(637) A=[36.37.74.108] Fri 2021-07-09 10:53:16.386: [03372024] * D=pp-epc.com TTL=(637) A=[36.37.74.110] Fri 2021-07-09 10:53:16.386: [03372024] * D=pp-epc.com TTL=(637) A=[36.37.74.107] Fri 2021-07-09 10:53:16.386: [03372024] * D=pp-epc.com TTL=(637) A=[36.37.74.109] Fri 2021-07-09 10:53:16.386: [03372024] * D=pp-epc.com TTL=(637) A=[36.37.74.100]
Fri 2021-07-09 10:53:16.386: [03372024] ---- End IP lookup results
Fri 2021-07-09 10:53:16.386: [03372024] --> 250 2.1.0 Sender OK
Fri 2021-07-09 10:53:16.608: [03372024] <-- RCPT TO:zolta...@petrindosemesta.com <mailto:zolta...@petrindosemesta.com> Fri 2021-07-09 10:53:16.610: [03372024] Performing DNS-BL lookup (36.37.74.98 - connecting IP)
Fri 2021-07-09 10:53:16.627: [03372024] * cbl.abuseat.org - passed
Fri 2021-07-09 10:53:16.882: [03372024] * b.barracudacentral.org - passed
Fri 2021-07-09 10:53:16.902: [03372024] * zen.spamhaus.org - passed
Fri 2021-07-09 10:53:16.902: [03372024] ---- End DNS-BL results
Fri 2021-07-09 10:53:16.903: [03372024] --> 250 2.1.5 Recipient OK
Fri 2021-07-09 10:53:18.070: [03372024] <-- RSET
Fri 2021-07-09 10:53:18.070: [03372024] --> 250 2.0.0 RSET? Well, OK
Fri 2021-07-09 10:53:18.078: [03372024] <-- MAIL FROM:rah...@pp-epc.com <mailto:rah...@pp-epc.com> SIZE=1980177 Fri 2021-07-09 10:53:18.081: [03372024] Performing IP lookup (owa.pp-epc.com) Fri 2021-07-09 10:53:18.082: [03372024] * D=owa.pp-epc.com TTL=(639) A=[36.37.74.104]
Fri 2021-07-09 10:53:18.082: [03372024] ---- End IP lookup results
Fri 2021-07-09 10:53:18.082: [03372024] Performing IP lookup (pp-epc.com)
Fri 2021-07-09 10:53:18.083: [03372024] * D=pp-epc.com TTL=(637) A=[36.37.74.104] Fri 2021-07-09 10:53:18.083: [03372024] * D=pp-epc.com TTL=(637) A=[36.37.74.101] Fri 2021-07-09 10:53:18.083: [03372024] * D=pp-epc.com TTL=(637) A=[36.37.74.102] Fri 2021-07-09 10:53:18.083: [03372024] * D=pp-epc.com TTL=(637) A=[36.37.74.107] Fri 2021-07-09 10:53:18.083: [03372024] * D=pp-epc.com TTL=(637) A=[36.37.74.109] Fri 2021-07-09 10:53:18.083: [03372024] * D=pp-epc.com TTL=(637) A=[36.37.74.99] Fri 2021-07-09 10:53:18.083: [03372024] * D=pp-epc.com TTL=(637) A=[36.37.74.100] Fri 2021-07-09 10:53:18.083: [03372024] * D=pp-epc.com TTL=(637) A=[36.37.74.103] Fri 2021-07-09 10:53:18.083: [03372024] * D=pp-epc.com TTL=(637) A=[36.37.74.105] Fri 2021-07-09 10:53:18.083: [03372024] * D=pp-epc.com TTL=(637) A=[36.37.74.98] Fri 2021-07-09 10:53:18.083: [03372024] * D=pp-epc.com TTL=(637) A=[36.37.74.110] Fri 2021-07-09 10:53:18.083: [03372024] * D=pp-epc.com TTL=(637) A=[36.37.74.108]
Fri 2021-07-09 10:53:18.083: [03372024] ---- End IP lookup results
Fri 2021-07-09 10:53:18.084: [03372024] --> 250 2.1.0 Sender OK
Fri 2021-07-09 10:53:18.091: [03372024] <-- RCPT TO:zolta...@petrindosemesta.com <mailto:zolta...@petrindosemesta.com>
Fri 2021-07-09 10:53:18.093: [03372024] --> 250 2.1.5 Recipient OK
Fri 2021-07-09 10:53:18.100: [03372024] <-- RCPT TO:andit...@petrindosemesta.com <mailto:andit...@petrindosemesta.com>
Fri 2021-07-09 10:53:18.103: [03372024] --> 250 2.1.5 Recipient OK
Fri 2021-07-09 10:53:18.943: [03372024] <-- RSET
Fri 2021-07-09 10:53:18.943: [03372024] --> 250 2.0.0 RSET? Well, OK
Fri 2021-07-09 10:53:18.950: [03372024] <-- QUIT
Fri 2021-07-09 10:53:18.950: [03372024] --> 221 2.0.0 See ya in cyberspace
Fri 2021-07-09 10:53:18.950: [03372024] SMTP session terminated (Bytes in/out: 247/448)

Email tsb tidak masuk ke user kami.
Sudah cek di routing log juga tidak ada.
Kira-kira permasalahan ada dimana ?

Terima kasih.
--
Regards,
*Yudis*
*IT Officer*
+62-21-5347855
Ext.205

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