dear pak syafril,

mohon pencerahannya pak, kami diinfo oleh bank mega bahwa email yg mereka
kirim ke kami bounce back karena error 501 5.7.0 Domain must resolve

mohon pencerahanya agar email tersebut tidak bounce.

terima kasih

berikut ini adalah LOG dari email bounce tersebut:

----------
Thu 2023-09-07 11:29:26.498: [603370] Session 603370; child 0002
Thu 2023-09-07 11:29:26.498: [603370] Accepting SMTP connection from
202.158.93.226:34786 to 103.4.165.123:25
Thu 2023-09-07 11:29:26.500: [603370] --> 220 mail.musica-studios.co.id
ESMTP MDaemon 19.5.3; Thu, 07 Sep 2023 11:29:26 +0700
Thu 2023-09-07 11:29:26.502: [603370] <-- EHLO smtpgateway5.bankmega.com
Thu 2023-09-07 11:29:26.503: [603370] Performing SPF lookup (
smtpgateway5.bankmega.com / 202.158.93.226)
Thu 2023-09-07 11:29:26.590: [603370] *  Result: none; no SPF record in DNS
Thu 2023-09-07 11:29:26.590: [603370] ---- End SPF results
Thu 2023-09-07 11:29:26.596: [603370] Performing IP lookup (
smtpgateway5.bankmega.com)
Thu 2023-09-07 11:29:26.622: [603370] *  D=smtpgateway5.bankmega.com
TTL=(60) A=[202.158.93.230]
Thu 2023-09-07 11:29:26.622: [603370] ---- End IP lookup results
Thu 2023-09-07 11:29:26.623: [603370] EHLO/HELO response delayed 10 seconds
Thu 2023-09-07 11:29:36.623: [603370] --> 250-mail.musica-studios.co.id
Hello smtpgateway5.bankmega.com [202.158.93.226] (may be forged), pleased
to meet you
Thu 2023-09-07 11:29:36.623: [603370] --> 250-ETRN
Thu 2023-09-07 11:29:36.623: [603370] --> 250-AUTH LOGIN PLAIN
Thu 2023-09-07 11:29:36.623: [603370] --> 250-8BITMIME
Thu 2023-09-07 11:29:36.623: [603370] --> 250-ENHANCEDSTATUSCODES
Thu 2023-09-07 11:29:36.623: [603370] --> 250-STARTTLS
Thu 2023-09-07 11:29:36.623: [603370] --> 250 SIZE
Thu 2023-09-07 11:29:36.625: [603370] <-- STARTTLS
Thu 2023-09-07 11:29:36.625: [603370] --> 220 2.7.0 Ready to start TLS
Thu 2023-09-07 11:29:36.652: [603370] SSL negotiation successful (TLS 1.2,
1024 bit key exchange, 128 bit  encryption)
Thu 2023-09-07 11:29:36.708: [603370] <-- EHLO smtpgateway5.bankmega.com
Thu 2023-09-07 11:29:36.708: [603370] Performing SPF lookup (
smtpgateway5.bankmega.com / 202.158.93.226)
Thu 2023-09-07 11:29:36.712: [603370] *  Result: none; no SPF record in DNS
Thu 2023-09-07 11:29:36.712: [603370] ---- End SPF results
Thu 2023-09-07 11:29:36.718: [603370] Performing IP lookup (
smtpgateway5.bankmega.com)
Thu 2023-09-07 11:29:36.720: [603370] *  D=smtpgateway5.bankmega.com
TTL=(59) A=[202.158.93.230]
Thu 2023-09-07 11:29:36.720: [603370] ---- End IP lookup results
Thu 2023-09-07 11:29:36.720: [603370] --> 250-mail.musica-studios.co.id
Hello smtpgateway5.bankmega.com [202.158.93.226] (may be forged), pleased
to meet you
Thu 2023-09-07 11:29:36.720: [603370] --> 250-ETRN
Thu 2023-09-07 11:29:36.720: [603370] --> 250-AUTH LOGIN PLAIN
Thu 2023-09-07 11:29:36.720: [603370] --> 250-8BITMIME
Thu 2023-09-07 11:29:36.720: [603370] --> 250-ENHANCEDSTATUSCODES
Thu 2023-09-07 11:29:36.720: [603370] --> 250 SIZE
Thu 2023-09-07 11:29:36.723: [603370] <-- MAIL FROM:<
e-statem...@bankmega.com> SIZE=117250
Thu 2023-09-07 11:29:36.728: [603370] Performing PTR lookup
(226.93.158.202.IN-ADDR.ARPA)
Thu 2023-09-07 11:29:36.730: [603370] *  D=226.93.158.202.in-addr.arpa
TTL=(846) PTR=[smtpgateway3.bankmega.com]
Thu 2023-09-07 11:29:36.735: [603370] *  D=smtpgateway3.bankmega.com
TTL=(60) A=[202.158.93.228]
Thu 2023-09-07 11:29:36.735: [603370] *  MDaemon configured to drop
connection on PTR record mismatch
Thu 2023-09-07 11:29:36.735: [603370] ---- End PTR results
Thu 2023-09-07 11:29:36.735: [603370] --> 501 5.7.0 Domain must resolve
Thu 2023-09-07 11:29:36.736: [603370] SMTP session terminated (Bytes
in/out: 959/1523)
Thu 2023-09-07 11:29:36.736: ----------

-- 
Mauritz Devis SINAGA
MIS MANAGER
PT. MUSICA STUDIO'S
www.musica-studios.co.id

-- 
--[mdaemon-l]----------------------------------------------------------
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