Confused People Do Not Know What Their Balances Are Or If Payments They Have 
Made Have, Indeed, Been Paid
Reporting
Jennifer McLogan
OCEANSIDE, N.Y. (CBS) ―
http://wcbstv.com/consumer/td.bank.bank.2.1222131.html

TD Bank's computer system has been on the fritz for days, causing chaos with 
balance statements. Customers are furious.

Where's your money!

On Thursday night, TD Bank was scrambling to fix a computer glitch that has 
millions of customers angry and confused about their account balances. The bank 
is now promising to reimburse those affected by the frustrating malfunction.

"Very frustrating, very aggravating and scary," said Norma Hernandez, whose 
account registered zero balance.

Online computer glitches with direct deposit created a near run on the bank.

"Of course I'm worried. My social security check," one customer told CBS 2 HD.

TD Bank has 6.5 million customers in the United States. There's no word on how 
many customers have been impacted by the computer glitch, but here in the 
tri-state area it was pretty apparent. Every parking space at many of the 
bank's 270 tri-state area branches was filled on Thursday.

David Perkins, a Surgery Technician at Lenox Hill Hospital said his direct 
deposit paycheck was missing.

"I went to get money so I could pay rent and stuff and I didn't have any funds 
available in my account," he said.

Perkins made an emergency trip to the Morningside Heights and learned the 
direct deposit lagged by a day. He was told the bank would cover any overdraft 
penalties.

He was able to get cash out of another account to pay his rent.

Adam Weinberg of Prospect Park Brooklyn was shocked to find a bank balance of 
nothing.

"There was just no balance given," he said.

Dondi Clark of Morningside Heights said, "I can understand having system 
problems, but three days is a little amatuerish."

TD acquired Commerce Bank last year and over the weekend began merging the two 
banks' computer systems. Since then it has been running slowly; credits and 
debits delayed.

"I don't know what to do. I have direct deposit. It is supposed to be direct in 
my account today, but it's not in there. I have a negative balance," customer 
Julius Lake said.

Lake and his wife, unable to access their account information, called the 
number listed online for help, but got a recording.

"I'm in shock, panic. We're all outraged about the situation and we'd like to 
find an explanation," Lake said.

With their mortgage payment due, the Lakes don't have confirmation it went 
through because, they said, the bank's computers keep crashing.

CBS 2 HD went to TD's branch in Westbury for answers, but was greeted rudely.

"You have to leave the property. The police are on the way," we were told.

However, online, the bank is apologizing and customer Karen Gierak accepted 
that.

"I'm not worried. They are so good. They stand behind everything," Gierak said.

TD Bank issued a statement saying the problems will all be resolved very soon 
and pledged to reverse any "fees, charges or interest incurred" as a result of 
the disruption.

A TD Bank spokeswoman said customers can still use ATM machines and withdraw or 
deposit money, but their balances will not be in real time.
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