Why Apple's robot operator knows when it's pushed you too far: Swearing gets you connected to a real-live human
* Reddit users reveal dropping the 'F-bomb' can get you to an operator * Many companies monitor calls for signs of distress * But it may not help speed up your call - and it could even take LONGER By DAMIEN GAYLE 22 November 2012 Mail Online Try calling virtually any company these days and the chances are that you find it extremely tricky to speak to another human. Apple is no different, with their customer care line employing an automated system to ask questions, identify your problem and, as a last resort, put you through to someone who might be able to help. But now potty-mouthed tech fans have found a shortcut that can help callers bypass Apple's computer operator - dropping the F-bomb. Reddit user floppybutton explained how he lost his temper with the calm computer voice as he tried to order a spare part for his broken laptop. 'After exploring every option possible in the machine based list, I eventually got frustrated and used a few choice words that triggered something in the computer I was talking to,' he said. 'It cut itself off in mid-sentence, apologised, and in about 10 more seconds I was talking to an Apple tech.' ... http://www.dailymail.co.uk/sciencetech/article-2236832/Apples-robot-operator-knows-pushed-far-Swearing-gets-connected-real-live-human.html _______________________________________________ Please be sure to include a URL to the article. Reply to the sender with a "Thank you" if you like this post. _______________________________________________ Medianews mailing list [email protected] http://lists.etskywarn.net/mailman/listinfo/medianews
