Phone Firms Sell Data on Customers

By ANTON TROIANOVSKI
May 21, 2013

Big phone companies have begun to sell the vast troves of data they 
gather about their subscribers' locations, travels and Web-browsing 
habits.

The information provides a powerful tool for marketers but raises new 
privacy concerns. Even as Americans browsing the Internet grow more 
accustomed to having every move tracked, combining that information 
with a detailed accounting of their movements in the real world has 
long been considered particularly sensitive.

The new offerings are also evidence of a shift in the relationship 
between carriers and their subscribers. Instead of merely offering 
customers a trusted conduit for communication, carriers are coming to 
see subscribers as sources of data that can be mined for profit, a 
practice more common among providers of free online services like 
Google Inc. and Facebook Inc.

When a Verizon Wireless customer navigates to a website on her 
smartphone today, information about that website, her location and 
her demographic background may end up as a data point in a product 
called Precision Market Insights. The product, which Verizon launched 
in October 2012 after trial runs, offers businesses like malls, 
stadiums and billboard owners statistics about the activities and 
backgrounds of cellphone users in particular locations.

...

http://online.wsj.com/article/SB10001424127887323463704578497153556847658.html


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