On 29 March 2015 at 10:52, Ricordisamoa <ricordisa...@openmailbox.org> wrote:
> > Il 29/03/2015 19:34, Max Semenik ha scritto: > >> >> On Sun, Mar 29, 2015 at 8:04 AM, James Forrester < >> jforres...@wikimedia.org> >> wrote: >> > On 29 March 2015 at 07:55, Federico Leva (Nemo) <nemow...@gmail.com> >>> wrote: >>> >>> See https://phabricator.wikimedia.org/T31923#1160268 >>>> >>>> Question by HappyDog: «However, one does have to question why we use the >>>> wiki for these purposes at all. We don't use the wiki for internal issue >>>> tracking, so I'm not sure why we are using it for support. I am not >>>> aware >>>> of any other company or open source project that would consider using a >>>> wiki for handling support issues - it is clearly the wrong tool for the >>>> job». >>>> >>>> What software/site to use for https://www.mediawiki.org/ >>>> wiki/Project:Support_desk ? >>>> >>> >>> Phabricator. >>> >>> >> >> > > >> >> Ewww, let's not mix support requests with bugs and work tasks, that will >> >> make searching impossible. > > I love that you live in a world where Phabricator isn't already filled with such requests, but for the rest of us it's the second most common approach for support requests (after IRC). A proper third party support system would be great. > > > I guess James suggests using Ponder, not Maniphest. > Sure, if that's ready, we could try that out. I'm happy to take support requests in Maniphest, though (as we get them already). J. -- James D. Forrester Product Manager, Editing Wikimedia Foundation, Inc. jforres...@wikimedia.org | @jdforrester _______________________________________________ MediaWiki-l mailing list To unsubscribe, go to: https://lists.wikimedia.org/mailman/listinfo/mediawiki-l
