The more modules involved in an issue slows its resolution exponentially. You can quote me on that. Our pharmacy department has a carousel and drug packaging dispensing system that has a few issues of it's own without MediTech's help, but MediTech seems to have the need to help it have more issues. We use the RXRobot interface which was developed for the McKesson Robot system which normally gets along perfectly fine with our AutoPharm system. The issue we have is that when Admissions does an undo on a patient account and undoes a discharge even for a fraction of a second, all of the medications that were not dispensed for that person, be it hours, months days, or weeks are dispensed from the carousel and automatic packaging machine. Then the order is immediately discontinued and credited, but we are left with plagues of medication to be manually returned. Has anyone run into this problem? If you have you can make a difference. A DTS number would me most helpful. Our ADM support person at MediTech is not grasping the levity of the situation and I am running extremely low on ibuprofen. If anyone out there has had this issue, I feel your pain, but would appreciate your help.
Robert B. Scranton RPh Pharmacy Information Specialist Adena Regional Medical Center Chillicothe, OH 43154 (740)779-7898 [EMAIL PROTECTED] A pessimist is one who makes difficulties of his opportunities and an optimist is one who makes opportunities of his difficulties. Harry S Truman Confidentiality Notice: The information contained in this electronic transmission is confidential and may be legally privileged. It is intended only for the addressee(s) named above. If you are not an intended recipient, be aware that any disclosure, copying, distribution or use of the information contained in this transmission is prohibited and may be unlawful. If you have received this transmission in error, please notify us by telephone or by email by replying to this email. After replying, please erase it from your computer system. ****************************************************************** This email and any files transmitted with it are proprietary and confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager at [EMAIL PROTECTED] Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company. No employee or agent is authorized to conclude any binding agreement on behalf of Adena Health System with another party by email without express written confirmation from Adena Health System authorized individuals. Finally, the recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. Adena Health System, 272 Hospital Road, Chillicothe, Ohio, USA,http://www.adena.org ******************************************************************
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