I received about 50/50 responses from people stating they also have problems reading documents versus those that don't. Some of the best responses I received I pasted below. Thanks to those that responded. Patty Kong City of Mountain View It is due to the way the document was created. (ie. Word, Wordperfect, RTF, MIME or HTML) You would not be able to read it if you don't have software or the version that it was created. New versions of software can read older versions but not the reverse. Let the sender know and have them send the document in a different format. Linda R. Downing One suggestion. When people send attachments, they should name the file so that it has a 3 letter extension that designates the type of document or file it is (i.e. CAFR.XLS for Excel spreadsheet, CAFR.DOC for Word document, CAFR.PPT for Powerpoint presentation file, etc.) If that isn't done, many e-mail programs don't recognize the file type and the recipient must first save it to the hard disk and then open it vs. just clicking on the attached file.
