Do you know of some good ways to expedite how City staff can respond to citizen inquiries and requests? We're looking for some ways to expedite what we do. We're finding that we are spending a disproportionate amount of time dealing with inquiries and requests that are pulling us off of higher priorities. This is affecting all City departments, not just Finance. We want to be responsive to the public and yet avoid big distractions. We're thinking about triage techniques and other ideas. Please send any ideas or practices you suggest for being responsive to the public in an expedited way. We'd especially appreciate any responses you might offer by the end of the day, Wednesday, November 17. Thanks. Don Rhoads Finance Director City of Monterey
