The City of Milpitas provides water, sewer and garbage utilities to our
citizens. Our City Council is very interested in moving toward E-commerce
for utility billing, building and planning permits, business licenses and
recreation programs. We would like to know how many municipalities have
implemented or in the process of implementing E-commerce and/or accepting
credit card payments. Here are our survey questions:
1. Do you accept credit cards over the counter? -----Yes -----No
If yes, for all City services, or just some? Please
elaborate.
2. Do you accept credit cards over internet?
3. Do you pass on the credit card fees to customers who use credit
cards?
If yes, do you have difference fee structure for residential
customers and commercial customers?
4. Do you have any restrictions on credit card payments?
5. Do you provide ACH debit service to utility customers?
6. Do you assess the ACH processing fees to customers who use ACH debit
service?
7. Have you implemented e-commerce bill paying services?
If yes:
a.) Can customers view their account history on-line?
b.) Do you allow electronic sign up for ACH debit payments?
b.) What is the percentage of customers who use on-line services?
c.) Do you allow commercial advertising on your internet page?
Please leave a phone number on your reply in case we have any questions. I
will compile a survey result after I receive your responses.
Thank you.
Flora Tzeng
Senior Accountant
City of Milpitas
(408)586-3128
