I had asked last week if anyone was aware of complaint tracking software they would recommend. I received responses as follows: The City of Monterey Park has an inhouse system that was custom designed. They welcomed others to look at it. Leslie Keene, El Dorado Irrigation District, says: "Our IT manager says we track everything at the helpdesk with Microsoft Outlook Tasks. Then schedule directly into IT Staff's calendar and task lists - Works pretty good for them." Jackie Alexander, IS Manager, MissionViejo, ([EMAIL PROTECTED]) have a complaint tracking system - Trackwise - by Sparta Systems. The system has a web interface they are currently in the process of purchasing. It runs on novell/Centura or NT/Oracle/SQL serves. One City responded they have a system, but they are looking to get rid of it. That's it - Thanks to those who responded. Mike Shelton El Cajon
