When I finally got around to asking the right question, a number of you responded as having departmental operational manuals (also called desk top manuals and procedure manuals). These manuals are prepared for each function (payroll, AP, AR, business license, utility billing, accounting, etc.) used for cross training & back-up and serves to empower the employee with guidlines. My thanks to the cities of Paso Robles, Campbell, Temecula, Encinitas, Costa Mesa, and Glendale, who responded with information and an offer to share. Michael Shelton Director of Finance El Cajon
