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Got it all sorted out. I went to the Repco website
and wrote an email to them outlining my dissatisfaction with the company and the
indidvual i was dealing.
I was then sent to Cairns to work for the last 2.5
weeks and just got back today.
I got a message on my mobile from
the State Manager outlining that my warranty had been approved and i could
get a new set of lead or a refund.
He also spoke to my wife as i was out of phone
range (Optus) in Ravenshoe also saying that all of the staff at the Bayswater
store have had a "Good" talking to about customer relations.
The State Manager was extremely helpful. Pity some
of the people below him aren`t.
It certainly pays to go straight to the top and
name names.
I still rather go to Burson`s in Bayswater, Gary at
least knows what he is selling!!!
Kristian.
(Bloody hell it`s cold here)
----- Original Message -----
Sent: Sunday, May 30, 2004 7:54 PM
Subject: Re: Repco
Grab the manager and tell him that if he can't
help you then you have no choice but to take it to the Department of Fair
Trading (or whatever consumer watchdog group looks after your state) and let
them decide. Usually that kicks a bit of customer service into people. I was
nearly thrown out of a computer shop once until I dropped that line on them
and I walked out with a brand new computer that I didn't pay for not long
after.
It costs a retailer megabucks just to begin
sorting stuff out when you take it to consumer complaints organisations. Costs
YOU nothing / bugger all, but it hits the company hard financially and 9 out
of 10 times the customer wins as well.
----- Original Message -----
Sent: Sunday, May 30, 2004 6:35
PM
Subject: Repco
Hi All,
Is there anyone on the list who works for Repco
or knows someone who can help me with a warranty issue i have with them
please?
Kristian.
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