<pedant> "Quality" doesn't mean much of anything by itself. It requires a modifier, such as "high," "poor" or "questionable." When somebody speaks of "a real quality item" it drives the editor in me right up the wall.
--mf </pedant> On Fri, Dec 11, 2009 at 10:00 AM, Dillon, Meade M CIV SPAWARSYSCEN-ATLANTIC, 53310 <meade.m.dil...@navy.mil> wrote: > Wasn't the protagonist in 'Zen and the art of motorcycle maintenance' > driven crazy in his attempt to define quality? > > Max > > -----Original Message----- > From: mercedes-boun...@okiebenz.com > [mailto:mercedes-boun...@okiebenz.com] On Behalf Of ned kleinhenz > Sent: Friday, December 11, 2009 9:44 AM > To: Mercedes List > Subject: Re: [MBZ] trip to the local dealer > > That word "quality" has too many definitions to be meaningful. So I > don't blame MBZ for not talking about it. > To some people, quality describes how many defects a new example > includes. > > To other people (most of us) it describes how durable a particular model > is. > And still to other people quality may mean how beautifully the bodywork > and materials are put together. > And I''ve often associated the word with how robust an object is and how > much abuse it can withstand. > Remember the Ford "Quality is Job 1" campaign? I have friends who > worked at Ford and were proud of it that movement. > But as I listened to them and thought about it, their definition of > quality really didn't mean much to the consumer. > Ford used a industrial definition that identifies quality as how > consistently any part, or assembly of parts, meet their specification. > So they could define their objective for a certain model to be a cheap > POS. > > And if the final product was truly a cheap POS, they considered it top > quality. > Conversely, if that model performed better than a POS, it failed the > quality test. > So, of course MBZ is not going market the word "quality" when there are > so many ways to fail that expectation. > > Ned > _______________________________________ > http://www.okiebenz.com > For new and used parts go to www.okiebenz.com To search list archives > http://www.okiebenz.com/archive/ > > To Unsubscribe or change delivery options go to: > http://okiebenz.com/mailman/listinfo/mercedes_okiebenz.com > > _______________________________________ > http://www.okiebenz.com > For new and used parts go to www.okiebenz.com > To search list archives http://www.okiebenz.com/archive/ > > To Unsubscribe or change delivery options go to: > http://okiebenz.com/mailman/listinfo/mercedes_okiebenz.com > _______________________________________ http://www.okiebenz.com For new and used parts go to www.okiebenz.com To search list archives http://www.okiebenz.com/archive/ To Unsubscribe or change delivery options go to: http://okiebenz.com/mailman/listinfo/mercedes_okiebenz.com
