I've always found Les Schwab stores to have *outstanding* customer service.
(Which is why they get my business, even though their prices aren't The
Lowest.)
For instance, this summer my Toyota truck started to pull hard to one side
when braking, and made clunking sounds. I couldn't see anything obviously
wrong, so I took it in to Les Schwab.
They spent about an hour looking over the suspension and brakes, and found
that the right strut bar had lost both bolts attaching it to the steering
knuckle (or whatever bit it attaches to on the wheel area); they didn't, of
course, have the right Toyota bolt, but they did put in a general purpose
one that fit.
The "Great service" part is that they charged me exactly nothing for their
hour's work. (And then after a week's waiting and so-on, I got the proper
parts from the local Toyota dealer and fixed it all myself...)
Stuart S.
1976 300D w115
> Message: 2
> Date: Tue, 08 Nov 2005 18:55:47 -0800
> From: David Brodbeck <[EMAIL PROTECTED]>
> Subject: Re: [MBZ] Pulling to one side after tire rotation
> To: Mercedes mailing list <[EMAIL PROTECTED]>
> Message-ID: <[EMAIL PROTECTED]>
> Content-Type: text/plain; charset=ISO-8859-1
>
> Kaleb C. Striplin wrote:
> > first start with swapping the 2 front tires from side to side, if the
> > pull moves to the left, you have tire pull.
>
> I got off work early enough today that I could take the car back to the
> tire shop, about an hour before they closed. They did exactly that.
> Sure enough, it now pulls to the left instead of to the right. That
> rules out an alignment problem, and pretty much means I must have a bad
> tire. I'll take it back there at the first opportunity.
>
> I'm impressed with one thing about Les Schwab -- they're the only tire
> shop I've seen use an honest-to-goodness torque wrench on the lug bolts
> of my car.
