I certainly don't like the negative, either, and, as I've said
before, I hope that whatever has disrupted our relationship can be
resolved. Some word from you is a good step in that direction, and
we do appreciate it. I sincerely wish you well.
Wilton
Customers just want to know what is the problem and when the parts
can be expected. That gives them a chance to evaluate options and
plan accordingly.
Going silent is bad for customer relations.
updates are good.
I ordered stuff from brand x. I got an email saying it was shipped
the same day +1 point. Yesterday I checked the tracking number in
the email and it said expected delivery is monday Not good for
getting the car back on the road this weekend. -1 point
Net score = 0
Right now I am down 3 vehicles. one is terminal. one is major and
hundreds of miles away. no quick fix there. the third was plugging
my driveway and no parts in 2 weeks from either of 2 suppliers. All
I need is glow plugs and an intake manifold gasket! NOT happy
campers. The good news is that the junkyard has a reman Bosch for
$45. I had ordered a brush/VR from trent. The guy at the junkyard
has a 91 350SD in smoke silber. Nice! He used to be my neighbor.
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